K Donovan Lisenbe

• Directly supports specific doctor(s)for a given shift; may support different doctors within a department at different times

• Ensures follow through of departmental workflow for the supported doctor(s)

• Collaborates on scheduling of consults, transfers, and diagnostics

• Delegates team responsibilities as appropriate to team members (rounding cases, planning and managing diagnostic scheduling and information, etc.)

• Acts as point of contact for referral partner transfers/inquiries if doctor is unavailable, as well as sending referrals to other specialty hospitals.

• Provides departmental client communication for cases (i.e. concerns, care plan discussions, Q&A in absence of doctor, etc.) • Drafts medical record documentation for supported doctor(s). Creates initial patient history, documents/gathers initial vital statistics and treatment orders, scribes referral letter and discharge/dismissal letter for doctor review.

• Monitors e-mails and voicemails for doctor(s)

• Assists with and ensures completion of outpatient procedures as required by doctor(s) (bandage changes, post-operative radiographs, diagnostic samples, medication administration, etc.)

• Escort outpatient clients to and from exam rooms and prepare/maintain exam rooms

• Coordinate and delegate prescription refills to team members

• Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
• Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
• Improved client relations through effective communication and education on pet health needs.
• Provided compassionate care for animals during treatment and recovery from illnesses or injuries.

• Administered medications to animals with meals or treats.
• Maintained animal shelter by cleaning and disinfecting kennels, cages and equipment, washing dishes and laundry, taking out garbage and performing custodial duties.
• Collected and documented animal weight, size, physical condition and food intake.
• Promoted safe animal handling practices, offering care and enrichment to shelter animals.
• Unloaded and organized supplies and product inventory.
• Established clear expectations for volunteer performance through comprehensive volunteer orientation programs and ongoing development opportunities.
• Created and launched a volunteer handbook as well as job descriptions for 14+ volunteer positions.
• Planned and organized fundraising events as well as offsite adoption events.

• Evaluated individual needs of dogs to provide appropriate training and behavior modification instruction.
• Developed long-term relationships with clients and bonded with animals through regular contact.
• Educated clients about canine behavior and positive reinforcement training methodologies.
• Evaluated animals for trainability to discuss training techniques.
• Coordinated social media and marketing strategies to promote brand awareness and increase sales.

• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.