LAKAYLA SMITH
SHREVEPORT
Summary
I am a Customer service representative with a strong foundation in time management, customer engagement, and problem-solving skills. And even if I’m not experienced in the job a company is offering, I can be, because I’m a fast learner meaning I can catch on to anything that’s thrown my way. I can be trained to do anything . I’m just a young lady that’s just trying to further my education. The sky is the limit, I want to be good at anything. Or at least experience everything so I can know what it is that I truly enjoy doing.
Overview
2
2
years of professional experience
Work History
Customer Service
Academy sports
Shreveport
07.2024 - Current
- Resolving customer inquiries efficiently, maintaining high satisfaction rates, and contributing to increased repeat business through personalized service.
- Working closely with team members to ensure seamless operations, sharing best practices, and supporting colleagues during peak periods.
- Meticulously managing transactions, inventory queries, and returns, ensuring accuracy and compliance with company policies and procedures.
Cashier
Panera Bread
Shreveport
03.2024 - 08.2024
- Efficiently processed transactions and managed cash flow, ensuring accuracy in a fast-paced environment. Developed strong customer service skills, enhancing patron satisfaction.
- Maintained meticulous records of daily sales and inventory, contributing to streamlined operations. Demonstrated exceptional attention to detail in order accuracy.
- Provided exemplary customer support, resolving issues promptly and professionally. Mentored new team members, facilitating their smooth integration into the role.
Customer Service
Teleperformance
Shreveport
02.2023 - 11.2023
- I basically provided services like customer service, technical support, and sales, helping companies manage customer interactions, and build relationships.
- I provided services for debt collection, telemarketing, customer relationship management, content moderation, and communication.
Education
Certification - phlebotomy
Orphics training solution
Shreveport03.2024
Skills
- Time management
- Customer engagement
- Problem solving
- Conflict resolution
- Adaptability
- Multitasking
- Product knowledge
- Negotiation
Timeline
Customer Service
Academy sports
07.2024 - Current
Cashier
Panera Bread
03.2024 - 08.2024
Customer Service
Teleperformance
02.2023 - 11.2023
Certification - phlebotomy
Orphics training solution