Kayla T. Smith
Rockmart,GA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Child Caregiver With Autism
In-Home Assistance
Rockmart, GA
05.2020 - Current
- Organized and planned age-appropriate reading, crafts, and music lessons.
- Observed and monitored children's play activities.
- Balanced schedules to promote optimal rest, play and educational periods.
- Assisted with basics of hygiene, daily chores
- Provided a safe, nurturing and stimulating environment for children of all ages.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
Customer Service Rep, Online Support Specialist
The Home Depot
Marietta, USA
09.2017 - Current
- Answer incoming calls, provide information to callers, assist with customers online orders
- Troubleshoot and address consumer concerns for accounts ranging from individual consumers to enterprise customers
- Complete forms in accordance with company procedures.
- Responsible for documenting payments for a company and ensuring customer service related to payments
- Maintaining account information, operating office equipment, entering data, creating financial reports, and preparing bank deposits
Caregiver
Seven Hills Behavioral Health
Rome, GA
04.2019 - 05.2020
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Helped clients get in and out of beds and wheelchairs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Customer Service Rep, Manager in 60
AT&T Mobility
Cedartown, USA
08.2013 - 09.2017
- Point of contact for escalations and made manager level decisions about customer experience
- Troubleshoot and address consumer concerns to ensure first contact resolution
- Complete forms in accordance with company procedures
- Provided leadership to approximate 300 call center employees and provide direction to representatives on accounts ranging from end consumer to $10M+ enterprise customers.
Cashier
Wal-Mart Super Center
Rockmart, USA
08.2012 - 07.2013
- Zoning amongst the front aisles
- Customer service/ Front-end associate
- Receiving and shipping
- Wrapping and Pallets
- Balanced currency, coin, and checks in cash drawers at beginning/end of shifts, ordered supplies of cash, and calculate daily transactions to prevent overages/shortages of money
Education
Business Administration and Management -
Georgia Northwestern Technical College
Rome, GA01.2018
High School Diploma -
Rockmart High School
Rockmart, GA05.2012
Skills
- Customer service
- Payment processing
- Data entry
- Account management
- Customer relationship management
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Multitasking Capability
- Refund management
- Rapport building
- Attention to detail
- Communication skills
- Problem-solving skills
- Training development aptitude
- [Software] CRM system proficiency
- Adaptability
- Written communication
- Patient care
- Medication administration
- Personal hygiene
- Emotional support
- Documentation management
- Behavioral observation
- Meal preparation
- Cooking and meal preparation
- Resident care associate
- Personal care aide
- Client documentation
- Review cases
- Organizational skills
- Autism support
- Progress tracking
- Daily living assistance
Timeline
Child Caregiver With Autism
In-Home Assistance
05.2020 - Current
Caregiver
Seven Hills Behavioral Health
04.2019 - 05.2020
Customer Service Rep, Online Support Specialist
The Home Depot
09.2017 - Current
Customer Service Rep, Manager in 60
AT&T Mobility
08.2013 - 09.2017
Cashier
Wal-Mart Super Center
08.2012 - 07.2013
Business Administration and Management -
Georgia Northwestern Technical College
High School Diploma -
Rockmart High School