Kayla Smith
Middleburg,USA
Summary
Motivated and tech-savvy professional transitioning into IT support with a strong foundation in customer service, problem-solving, and data management. Experienced in fast-paced, team-oriented environments with a proven ability to learn new technologies quickly. Currently self-studying for CompTIA A+, CCNA, and CompTIA Security+ certifications to build a strong foundation in IT infrastructure and network security. Eager to contribute technical and interpersonal skills to a dynamic tech support team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Youth Leader
YMCA
Orange Park, FL
07.2023 - Current
- Provided technical support in creating and managing digital spreadsheets for program data
- Maintained accurate data entry with near-perfect accuracy across large datasets
- Led youth engagement using structured programs and digital tools
- Participated in safety training including CPR and emergency response procedures
- Implemented behavior management techniques designed to modify negative behaviors exhibited by participants.
- Collaborated with parents and guardians to ensure the well-being of each participant is addressed holistically.
- Led discussions and facilitated games and activities to demonstrate values and morality.
Fulfillment Associate
Target
Orange Park, FL
06.2022 - 05.2023
- Used handheld devices and inventory systems to locate and prepare customer orders efficiently.
- Ranked in top 3 for speed and accuracy in order fulfillment
- Developed strong problem-solving and prioritization skills in a high-volume environment
- Scanned and labeled packages, ensuring accurate tracking and delivery information.
- Accepted cash and credit card payments, issued receipts and provided change.
Crew Member
Whataburger
Middleburg, FL
02.2021 - 05.2022
- Delivered excellent customer support in fast-paced settings, resolving issues with professionalism
- Managed register operations and maintained inventory areas
- Recognized for consistent reliability and service quality
- Organized and restocked supplies to support operations and team productivity.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma / GED -
Oakleaf High School
Orange Park, FL05.2023
Skills
- Windows
- Basic Linux familiarity
- Microsoft Office
- Excel
- Google Workspace
- Ticketing systems
- HTML
- CSS
- JavaScript
- Python
- Networking fundamentals
- Computer hardware
- Cybersecurity basics
- Troubleshooting
- Communication
- Data accuracy
- Customer support
Certification
- CPR Certified, 10/31/24
- Additional IT certifications in progress, CompTIA A+, CCNA, Security+
Certification Track - In Progress
- CompTIA A+, Studying, TBD
- CCNA (Cisco Certified Network Associate), Studying
- CompTIA Security+, Studying
Timeline
Youth Leader
YMCA
07.2023 - Current
Fulfillment Associate
Target
06.2022 - 05.2023
Crew Member
Whataburger
02.2021 - 05.2022
High School Diploma / GED -
Oakleaf High School