Kayla Smith
Ogden,UT
Summary
Dynamic professional with a proven track record at Millcreek Youth Center, excelling in effective communication and conflict resolution. Recognized for enhancing team productivity and delivering exceptional customer service. Proficient in Microsoft Office, I am committed to continuous learning and applying critical thinking to achieve organizational goals, as I am currently attending university for certification in paralegal work.
Overview
5
5
years of professional experience
1
1
Certification
Work History
JJYS Technician II
Millcreek Youth Center
Ogden, Utah
02.2025 - Current
- Used Microsoft Word and other programs for daily tasks.
- Maintained the safety of troubled youth in secure care.
- Exceptional communication skills while de-escalating the youth
- Maintained organization skills to perform daily work tasks
- Encouraged positive behaviors through reinforcement techniques such as praise or rewards.
- Monitored and cared for youth in a carefully controlled environment to promote safety.
Catering Associate
Intermountain Healthcare
Ogden, Utah
03.2023 - 09.2023
- Assist in loading, unloading catering vehicles before, after events.
- Deliver prepared meals to designated locations within specified time frames.
- Provide quality customer service by responding promptly to inquiries, complaints, and suggestions in a professional manner.
- Set up buffets with appropriate equipment and food items according to event specifications.
- Train new hires on proper sanitation procedures as well as safe food handling techniques.
- Clean all cooking utensils, pots, pans and kitchen equipment after each use.
- Managed multiple tasks simultaneously while meeting deadlines under pressure.
- Ensure proper storage of leftovers following the completion of an event.
- Collaborate with other staff members to ensure smooth delivery of services.
- Monitor customer satisfaction throughout the duration of the event.
- Perform table setup duties prior to meal service such as laying out cutlery, plates, glasses.
- Keep track of all orders placed by customers during an event.
- Ensure compliance with health department regulations regarding safe food handling practices.
- Interacted with guests to obtain feedback on product quality and service levels.
Cashier
Lowes Home Improvment
Riverdale, Utah
02.2024 - 10.2024
- Processed returns and exchanges of merchandise in accordance with store policies.
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
Team Lead
Chick fil-a
Ogden, Utah
12.2020 - 02.2022
- Ensured compliance with company policies and procedures throughout the team.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Developed strategies to increase team productivity and improve customer service levels.
- Identified opportunities for process improvements, implementing changes when required.
- Ensured compliance with industry standards and regulations.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Trained new staff in relevant processes and procedures.
- Motivated staff through positive reinforcement techniques.
- Monitored team progress and enforced deadlines.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Identified needs of customers promptly and efficiently.
Education
Certification - Paralegal Studies
Weber State University
Ogden, UT10-2025
Bachelor in Criminal Justice - Criminal Justice
Weber State University
Ogden, UT04-2025
Associate of Science - Criminal Justice
Weber State University
Ogden, UT12-2024
Associate of Science - General Studies
Weber State University
Ogden, UT12-2023
Skills
- Effective communication verbally and in writing
- Team collaboration
- Positive attitude
- Customer service
- Conflict resolution
- Problem solver
- Critical thinker
- Willing to learn
- Time management
- Detail-oriented
- Research skills
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Organizational skills
- Writing emails
- Research tools
- Currently learning paralegal skills in school
Affiliations
- Poetry writer
- Outdoor activities
- Reading
- Organizing
Languages
English
Native/ Bilingual
Asl
Limited
Accomplishments
- Dean's list in university
- Honor roll in university
- Awarded scholarships
- Three degrees at the age of 20
- Two poems published in books
- Team leader position at past job
- Average 3.5 GPA in university
Certification
- Will have a completed certification in the paralegal field October 2025
References
References available upon request.
Timeline
JJYS Technician II
Millcreek Youth Center
02.2025 - Current
Cashier
Lowes Home Improvment
02.2024 - 10.2024
Catering Associate
Intermountain Healthcare
03.2023 - 09.2023
Team Lead
Chick fil-a
12.2020 - 02.2022
Certification - Paralegal Studies
Weber State University
Bachelor in Criminal Justice - Criminal Justice
Weber State University
Associate of Science - Criminal Justice
Weber State University
Associate of Science - General Studies
Weber State University
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