Kayla Song
New Richmond,WI
Summary
Program Manager with five years of experience in AWS data center construction and operations. Skilled in enhancing process efficiency and leading successful, cross-regional project teams. Expertise in building strategic partnerships, vendor engagement, managing budgets, and delivering projects from start to finish. Dedicated to improving operational efficiency and achieving high-quality outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Data Center Program Manager II
Amazon Web Services
Herndon, VA
03.2021 - 12.2022
- Managed construction operations and capital expenditure budgets across Europe, the Middle East, and Africa, to support 30+ project engineers.
- Streamlined project tracking by maintaining eight Tableau dashboards for over 200 projects quarterly.
- Developed and implemented a dashboard to track project service-level agreement timelines, reducing redundant processes by 30%.
- Enhanced training processes, improving team efficiency by 60%.
- Developed a system to reduce lead times for equipment delivery by 86%.
Data Center Tech 4
Amazon Web Services
Manassas, VA
04.2018 - 03.2021
- Utilized Linux scripts and commands to perform break-fix repairs, restoring capacity to 2,000 customers annually.
- Recovered 4,000+ servers quickly during three large-scale events, maintaining service level agreements.
- Led a project to deep-dive complex, recurring network issues, restoring 20% of network capacity.
- Provided technical training and coaching to peers and new hires.
Education
GED -
General Educational Development Diploma
03-2010
Skills
- AWS cloud infrastructure
- Tableau dashboard management
- Vendor coordination
- SLA management
- Data analysis
- Budget management
- Asset management
- Process improvement
- Capacity planning
- ADDIE
Certification
- Certified Scrum Master (CSM)
- Six Sigma Yellow Belt
- Google Project Management
- Six Sigma Green Belt
- Engineering Project Management
- Lean Six Sigma
Timeline
Data Center Program Manager II
Amazon Web Services
03.2021 - 12.2022
Data Center Tech 4
Amazon Web Services
04.2018 - 03.2021
GED -
General Educational Development Diploma
Similar Profiles
Francisco Javier Chavero, Jr.Francisco Javier Chavero, Jr.
Environmental Program Manager (EPM) at Amazon Web Services (AWS), Amazon Data Services, Inc.Environmental Program Manager (EPM) at Amazon Web Services (AWS), Amazon Data Services, Inc.
Manish KulshreshthaManish Kulshreshtha
Head - Enterprise Support (Mid and Large Enterprise Business) at Amazon Web Services (Amazon Internet Services Pvt. Ltd.)Head - Enterprise Support (Mid and Large Enterprise Business) at Amazon Web Services (Amazon Internet Services Pvt. Ltd.)
DEEPA KARUNAKARANDEEPA KARUNAKARAN
Customer Solutions Manager (Customer facing Program Manager) at Amazon Inc. (Strategic Accounts, Amazon Web Services)Customer Solutions Manager (Customer facing Program Manager) at Amazon Inc. (Strategic Accounts, Amazon Web Services)
Robert GoodwinRobert Goodwin
Global Lead, Specialist Solutions Architect WWPS Secure Hybrid Cloud at AMAZON WEB SERVICES AMAZON INCGlobal Lead, Specialist Solutions Architect WWPS Secure Hybrid Cloud at AMAZON WEB SERVICES AMAZON INC
Brandon MagnusBrandon Magnus
Correctional Officer at State Of Minnesota Department Of CorrectionsCorrectional Officer at State Of Minnesota Department Of Corrections