Elijah Decker
Mesa,AZ
Summary
Skilled IT professional with a strong background in maintaining cloud infrastructure and enhancing network reliability through troubleshooting and fiber optic maintenance. Responds swiftly to critical outages while fostering cross-functional collaboration and delivering outstanding customer service. Expertise includes hardware diagnostics and incident management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Data Center Operations
AWS
04.2025 - 01.2026
- Maintained critical AWS cloud infrastructure by performing hands-on troubleshooting and repair of commercial-grade server hardware and networking equipment in a 24/7 data center environment.
- Responded to critical rackdown events within minutes, restoring network connectivity for outages impacting 25% or more hosts per rack, ensuring compliance with 45-minute SLA requirements.
- Hardware Expertise: Diagnosed and resolved complex server hardware issues including motherboard replacements, fiber optic cable testing, and component-level troubleshooting using SIM-T ticketing system and Boost inventory management platform
- Coordinated with DCEO, Infrastructure Delivery, and FOC teams on maintenance activities, escalating complex issues and supporting special projects to minimize customer impact while scaling AI/ML infrastructure.
- Coordinated installation and decommissioning of server racks implementing proper cable routing, scanning, and logical system placement aligned with AWS standards.
- Conducted fiber optic maintenance and troubleshooting (LC, MPO, RJ45), improving network reliability.
- Executed systematic breakfix workflows, managed batch ticket processing, and documented technical solutions, maintaining strict adherence to safety protocols and PPE compliance.
IT Site Lead Technician
Campbell's
04.2024 - 04.2025
- IT Site Lead Technician
- Troubleshoot software and hardware issues for end users on the production floor, ensuring minimal downtime during critical operations.
- Maintained network connections on Ethernet ports, configuring new ports to enhance connectivity for production systems.
- Performed computer imaging for production floor users, ensuring systems met required standards for performance and security.
- Coordinated hardware refresh cycles by distributing updated equipment to users and managing inventory for future needs.
- Executed network cutover projects, racking, stacking, and configuring new switches and servers to facilitate site-wide upgrades.
L3 Network Technician
Intel
02.2023 - 11.2023
- Delivered Smart Hands support to Level 2/3 teams, facilitating troubleshooting, connectivity testing, and hardware replacements that resolved network outages.
- Installed and configured network and server equipment, enabling remote teams to perform advanced configurations through console access.
- Partnered with onsite and remote teams to ensure optimal performance of networking infrastructure.
- Managed cable organization and patch lead installations for copper and fiber connections, maintaining a clean and efficient server room environment.
- Provided essential support for network troubleshooting and resolution.
Computer Assembly Technician
Avnet
11.2022 - 01.2023
- Assembled and tested PC electronic components, including circuit boards, disk drives, and mass storage devices, ensuring 100% quality compliance.
- Executed assembly tasks to verify functionality of computer components, contributing to quality assurance.
- Analyzed assembly workflows to identify inefficiencies, proposing improvements for streamlined operations.
- Documented defect tracking, replacement processes, and shipping records to maintain operational transparency.
Education
IT Trade Certification -
My Computer Career
OnlineHigh School Diploma -
Highland High School
Gilbert, AZSkills
- Hardware rack & stack
- Fiber/copper cable installation
- Decommissioning switches and servers
- Cable testers
- Multimeters
- Cable punch-down tools
- Incident management
- User account setup
- Familiarity with Linux environments
- VMware
- Cloud concepts
- IT help desk support
- Smart Hands services
- Strong customer service
- Communication
- Network operations center
- AWS cloud infrastructure
- Fiber optic maintenance
- Network configuration
- Cross-functional collaboration
- Equipment installation
- Emergency response
Certification
- CompTIA Security+
- MTA Security
- MTA Server
- Cisco Certified Network Associate (CCNA) – Pending
- IT Fundamentals (My Computer Career)
References
References available upon request.
Timeline
Data Center Operations
AWS
04.2025 - 01.2026
IT Site Lead Technician
Campbell's
04.2024 - 04.2025
L3 Network Technician
Intel
02.2023 - 11.2023
Computer Assembly Technician
Avnet
11.2022 - 01.2023
IT Trade Certification -
My Computer Career
High School Diploma -
Highland High School