Monica Apodaca
Phoenix,AZ
Summary
Results-driven Data Center Manager with extensive hands-on and leadership experience in high-density GPU data center environments, including NVIDIA A100 and H100 infrastructure. Proven success in data center operations, team management, root-cause analysis, large-scale deployments, break-fix support, and process standardization. Adept at overseeing critical infrastructure, provisioning new builds, maintaining uptime, and optimizing operational efficiency. Seeking opportunities to continue growing in data center operations, infrastructure, or cloud compute environments.
Overview
5
5
years of professional experience
Work History
Data Center Operations Manager
CoreWeave
12.2024 - Current
- Led data center operations, ensuring optimal performance and uptime of critical infrastructure.
- Managed team schedules and resource allocation to enhance operational efficiency.
- Implemented process improvements that streamlined workflows and reduced downtime.
- Oversaw provisioning and power-on processes of new infrastructure.
- Verified correct part counts and inventory readiness for new deployments to prevent build delays.
- Oversaw OOB cross-connects by coordinating with networking teams, ensuring console access and management-plane readiness prior to server onboarding.
- Streamlined interviews for operations and trained new employees.
Data Center Technician
CoreWeave
07.2024 - 12.2024
- Monitored data center operations to ensure optimal performance and reliability of systems.
- Diagnosed hardware and network issues, implementing effective solutions to minimize downtime.
- Managed installation and configuration of servers, storage devices, and networking equipment.
- Developed and maintained documentation for system configurations and operational procedures.
- Conducted routine inspections and maintenance on critical infrastructure to uphold system integrity.
- Trained junior technicians on standard operating procedures and best practices in data center management.
- Installed, racked, and provisioned new servers following core/spine/leaf network architecture standards.
Datacenter Technician
ZT Systems
04.2022 - 06.2024
- Extensive experience servicing devices housing NVIDIA A100 & H100 GPUs.
- Break fix support of ZT built servers in a Microsoft Datacenter.
- Overseeing deployments of hundreds of A100 and H100 racks and preparing handover for customer.
- Optimizing workflow to efficiently resolve customer tickets while maintaining SLA.
- Managing a team of 10+ technicians.
- Working with logistics department to effectively support spare component needs for break fix.
- Troubleshooting/debugging
- Hardware replacements/isolating root cause of system failures.
- Managing various projects related to break fix support and technician training.
- Performing firmware updates inband and out of band.
- Documented processes and kept event logs safe filing.
- Upgraded internal system components, CPUs, memory, hard drives and network cables.
- Developed standards and procedures for carrying out system and network operations.
- Ran hardware diagnostics to detect and replace failing parts.
- Trained team members in newly implemented SOP's and Service Advisories.
- Received and prioritized support requests to maximize resource utilization.
Computer Technician Specialist
Arrow Electronics
11.2020 - 04.2022
- Built and repaired several different medical and military computers/equipment according to schedule.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
- Communicated with ticket submitters to provide updates on in-process repairs and restoration timeframes.
- Reported and documented unsafe conditions and faulty equipment.
- Examined printed copy for correct ink density, position on paper and registration.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
Education
Some College (No Degree) - Information Technology
Northern Arizona University
Flagstaff, AZSkills
- Extensive H100 and A100 knowledge
- Diagnosing and troubleshooting
- Linux
- Recruiting and hiring
- Team Management
- Expertise in hardware installations
- Microsoft Office/Excel
- Rack/Stack, Cabling, Power Management
- Network configuration
- Infrastructure provisioning
Timeline
Data Center Operations Manager
CoreWeave
12.2024 - Current
Data Center Technician
CoreWeave
07.2024 - 12.2024
Datacenter Technician
ZT Systems
04.2022 - 06.2024
Computer Technician Specialist
Arrow Electronics
11.2020 - 04.2022
Some College (No Degree) - Information Technology
Northern Arizona University
Education and Training
other