Kayla Soto
New London,WI
Summary
Dynamic professional with extensive experience in healthcare and customer service, notably as Assistant Director at Care Partners Country Terrace. Proven skills in staff management and problem-solving, enhancing patient care and operational efficiency. Committed to fostering teamwork and delivering compassionate support, while ensuring compliance with health standards and improving service quality.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Assistant Director
Care Partners Country Terrace Assisted Living
Hortonville, WI
03.2024 - Current
- Partnered with healthcare professionals to resolve resident health concerns efficiently.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Demonstrated commitment to team objectives by covering various shifts, including nights, weekends, and holidays.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Managed medication distribution according to prescriptions, prioritizing accuracy and punctuality to enhance treatment effectiveness.
- Provided compassionate emotional support to patients and families, strengthening relationships and trust in challenging situations.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Recognized and reported abnormalities or changes in patients' health status to care team.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Identified issues, analyzed information, and provided solutions to problems.
Program Assistant
Care Partners Assisted Living
Hortonville, WI
11.2023 - 03.2024
- Partnered with healthcare professionals to resolve resident health concerns efficiently.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Demonstrated commitment to team objectives by covering various shifts, including nights, weekends, and holidays.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Managed medication distribution according to prescriptions, prioritizing accuracy and punctuality to enhance treatment effectiveness.
- Provided compassionate emotional support to patients and families, strengthening relationships and trust in challenging situations.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Recognized and reported abnormalities or changes in patients' health status to care team.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Identified issues, analyzed information, and provided solutions to problems
Maintenance Crew Member
Captains Cove Resort
Gresham, WI
05.2018 - 10.2023
- Performed routine maintenance tasks such as sweeping floors, collecting trash, or sanitizing surfaces to uphold store cleanliness standards.
- Delivered services to customer locations within specific timeframes.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Educated visitors on campground rules and safety protocols, promoting responsible recreation practices.
- Assisted in the construction of retaining walls, decks and other structures on grounds.
- Rearranged planting beds and flower gardens seasonally.
- Cut, edged and trimmed grass to maintain landscape appearance.
- Spread gravel in designated areas and removed debris and dead foliage, improving appearance.
- Complied with health and safety standards during work operations.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Enforced pool regulations to maintain a safe environment for all users.
- Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
- Vacuumed pool to remove dirt, debris and contaminants at bottom of pool.
- Utilized hand tools and power equipment effectively for various maintenance projects.
- Assisted with emergency repairs during off-hours ensuring minimal disruption to operations.
- Replaced worn or broken parts on machines and equipment.
Shift Manager
Little Caesars
New London, WI
05.2020 - 05.2022
- Optimized kitchen workflows to enhance efficiency during peak service hours.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
- Monitored inventory levels of ingredients, placing orders as necessary to maintain stock.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
- Assisted in training new employees on proper pizza-making techniques, contributing to overall staff proficiency.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Managed inventory effectively, reducing food waste and controlling costs for the business.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Motivated staff to perform at peak efficiency and quality.
Education
Certified Nursing Assistant - CNA
Fox Valley Technical College
Appleton, WI08.2025
High School Diploma -
New London High School
New London, WI05.2022
Skills
- Staff management
- Task delegation
- Problem-solving
- Team leadership
- Problem resolution
- Customer service
- Documentation and reporting
- Hiring and training
- Active listening
- Negotiation and conflict resolution
Certification
- CNA
- Standard Precautions - Student
- First Aid and Choking - Student
- Fire Safety - Student
- Medication Administration
- Assessment, Change of Condition, ISP
- Assisted Living Survey Process
Timeline
Assistant Director
Care Partners Country Terrace Assisted Living
03.2024 - Current
Program Assistant
Care Partners Assisted Living
11.2023 - 03.2024
Shift Manager
Little Caesars
05.2020 - 05.2022
Maintenance Crew Member
Captains Cove Resort
05.2018 - 10.2023
Certified Nursing Assistant - CNA
Fox Valley Technical College
High School Diploma -
New London High School