Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kayla Soto-crespo

Winter Haven

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Home Delivery

Abc Express
10.2024 - 11.2024
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Resolved problems, improved operations and provided exceptional service.
  • lifted heavy appliances
  • familiarized with installs and placements of appliances

CSA - Customer Service Associate

Alorica Inc
08.2022 - 10.2024
  • Took care of medical plans.
  • Filed grievances for members on going issues.
  • Answered calls through out the day and take care of members needs.
  • As well I was placed in credit training and completed course for payment arrangements

Supervisor

Alorica Inc
03.2023 - 11.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained database systems to track and analyze operational data.

Customer Service Representative

J.B Hunt Transportation Services
08.2020 - 12.2020
  • Responded to customer requests for products, services, and company information.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.

CSA - Customer Service Associate

ResultsCX
12.2019 - 07.2020
  • Took care of members payments for the medical plan they had.
  • Schedule appointments with their primary care physician.
  • Scheduled transportation for their appointments.
  • Filed grievance.

Education

High school diploma -

Poinciana High School
Kissimmee, FL
06.2018

Home Health Aide - CNA

I.T OF CENTRAL FLORIDA
Orlando, FL
08-2018

Skills

  • Communication Skills
  • Microsoft Excel
  • Computer Operation
  • Cash Handling
  • Phone Etiquette
  • Computer Skills
  • Typing
  • weight lifting over 50Ibs
  • Cold Calling
  • Live Chat
  • Customer Service
  • Leadership
  • Conflict resolution

Certification


  • Osha
  • CPR
  • Home Health Aide


Languages

English
Native or Bilingual

Timeline

Home Delivery

Abc Express
10.2024 - 11.2024

Supervisor

Alorica Inc
03.2023 - 11.2023

CSA - Customer Service Associate

Alorica Inc
08.2022 - 10.2024

Customer Service Representative

J.B Hunt Transportation Services
08.2020 - 12.2020

CSA - Customer Service Associate

ResultsCX
12.2019 - 07.2020

High school diploma -

Poinciana High School

Home Health Aide - CNA

I.T OF CENTRAL FLORIDA

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