KAYLA STEAD
Huntsville
Summary
Qualified Office Manager with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Office Manager
Ortex Pest Systems inc.
Huntsville, AL
01.2022 - Current
- Oversaw Huntsville office operations for family-owned company, ensuring smooth daily functioning. Organized schedules for 4+ technicians, coordinated service appointments with clients, processed payments, and addressed service inquiries. Communicated with technicians throughout the day about changes in scheduling and services. Resolve customer issues and complaints. Maintained cleanliness and organization of office supplies to support operational efficiency.
- Coordinated scheduling and dispatching of pest control services to optimize resource allocation.
- Optimized daily office workflows to improve productivity and efficiency. to enhance efficiency and reduce overhead costs.
- Implemented inventory management system, ensuring timely procurement of supplies and materials.
Receptionist
Cabana Wax
Huntsville, AL
01.2021 - 01.2022
- Managed front desk operations, ensuring a welcoming environment for clients.
- Scheduled appointments efficiently, optimizing daily workflow and client satisfaction.
- Coordinated schedules for three estheticians to optimize appointments and reduce wait times. Welcomed clients warmly and ensured a tidy reception area to create a positive first impression.
- Maintained accurate records of client interactions and service requests.
Floor Supervisor
U.S Space and Rocket Center
Huntsville, AL
01.2016 - 01.2017
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Supervised 5+ employees, delegating tasks to ensure efficient daily operations. Conducted stock check-ins and managed inventory to maintain optimal stock levels. Processed transactions with POS system, ensuring accurate and timely sales processing.
- Trained and mentored staff on best practices for customer service and floor management.
- Coordinated scheduling and workflow to optimize team efficiency during peak visitor hours.
Grocery/Produce Supervisor
Sam's Club
Auburn, AL
01.2013 - 01.2016
- Supervised daily produce operations, ensuring quality standards and inventory management.
- Trained and mentored team members on best practices in produce handling and safety protocols.
- Implemented efficient workflows to streamline packing and stocking processes within the department.
- Supervised 8+ employees, managed schedules and labor budget to ensure optimal staffing. Received trucks and checked in inventory, maintaining accurate stock levels. Completed daily reports including Return to Vendor and No Sales, supporting inventory management. Forklift certified. Assisted with inventory management tasks in the store.
Education
Associate of Science -
Calhoun Community College
Huntsville05-2024
Skills
- Office management
- Budget management
- Document management
- Scheduling and calendar management
- Microsoft Office
- Customer service
- Organizational skills
- Clear oral/written communication
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in a more efficient way to assist clients with their accounts.
- Digitized legacy paper-based office processes by overhauling outdated software, deploying secure wireless networks, significantly reducing the need for physical file storage.
- Scanned and indexed over 500 historical documents insuring strict compliance with information governance and data accessibility standards.
Timeline
Office Manager
Ortex Pest Systems inc.
01.2022 - Current
Receptionist
Cabana Wax
01.2021 - 01.2022
Floor Supervisor
U.S Space and Rocket Center
01.2016 - 01.2017
Grocery/Produce Supervisor
Sam's Club
01.2013 - 01.2016
Associate of Science -
Calhoun Community College