Summary
Overview
Work History
Education
Skills
Websites
Work Availability
Timeline
Kayla Stewart

Kayla Stewart

Port Saint Lucie,FL
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Strategic and influential Training Program Manager in Healthcare with 5+ years of learning and development experience that drives strategic innovation and engaged learning solutions from ideation to implementation in the healthcare industry with a demonstrated track record of successes in program leadership, employee development, data-driven instruction, and adult learning methodologies.

Overview

8
8
years of professional experience

Work History

Training Program Manager

Abbott
Port Saint Lucie, FL
02.2019 - 05.2021
  • Brainstormed functional demos, training modules, and templates with management teams to develop effective customer support training for current employees and new hires
  • Managed new employee orientation training process for more than 50 employees each year.
  • Led and directed 50 team members for monthly product upgrade presentations using Microsoft Teams, PowerPoint, Salesforce.
  • Maintained above 98% ratings for all team KPIs, scoring highest in department for every category
  • Implemented initiatives that positively impact OKRs and reduce inefficiencies in quality assurance by 18%

Customer Success Manager

Abbott
Port Saint Lucie, FL
02.2019 - 05.2021
  • Contributed to 42% reduction in customer complaints by focusing on long-term goals, specifically delivering value, and ensuring ROI.
  • Elected as Supervisor managing 50 staff members across 3 teams
  • Oversaw program that equipped 50+ employees with training course materials for skill enhancement.
  • Increased OKR by 30% each month and developed actionable insights to improve efficiency and performance.

Clinical Preceptor

Cleveland Clinic
Port Saint Lucie, FL
05.2021 - Current
  • Assist with new hires orientation and training of 5 new hires to date
  • Achieved 100% completion rate of new hire competencies resulting in decrease of surgical crisis.
  • Serve as liaison between cross functional team providing critical resources and support during medical crisis

Education Program Support Specialist

Indian River State College
Ft. Pierce, FL
08.2017 - 02.2019
  • Conducted academic advisement for 20-30 students monthly in more than 5 programs
  • Increased educational activity and production of 200+ students by 30% to promote student academic success
  • Utilizes extensive knowledge of administration to track student progress which included Microsoft Office Suite and Google Suite.
  • Improved academic scores by 15% through implementing routinely meetings to enhance knowledge retention

Education

Associates in Arts - Business Administration And Management, General

Indian River State College, Ft. Pierce, FL
05.2019
  • High Honors

Skills

  • Capable of handling ambiguous tasks in fast paced environment
  • Strong stakeholder leader who coaches teams to achieve their highest potential
  • Excellent written and verbal cross-departmental communication
  • Decisive and agile planner that ensures smooth daily operations
  • Ability to constantly learn new strategies and technologies to better assist team effectiveness
  • Program Tools:

Salesforce

Google Suite

Microsoft Office Suite

Quickbooks Online

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Clinical Preceptor - Cleveland Clinic
05.2021 - Current
Training Program Manager - Abbott
02.2019 - 05.2021
Customer Success Manager - Abbott
02.2019 - 05.2021
Education Program Support Specialist - Indian River State College
08.2017 - 02.2019
Indian River State College - Associates in Arts, Business Administration And Management, General

Similar Profiles

CREATE PROFILE
Kayla Stewart