Kayla Strauss
Mount Laurel,New Jersey
Summary
An energetic and positive professional with exceptional interpersonal and communication skills. Adept at operational procedures and customer service, with a proven ability to coordinate teams effectively and deliver impactful training. Skilled at fostering a collaborative and productive work environment to drive team performance and achieve key business goals. Successfully contributed to elevating CEM (Customer Experience Monitor) scores above the top 20% benchmark, showcasing a commitment to superior customer experiences. Also played a key role in achieving the Guardian of the Brand distinction, awarded for upholding the highest standards of food safety, cleanliness, and operational excellence.
Overview
4
4
years of professional experience
Work History
Lead Trainer
Chick-fil-A
05.2021 - Current
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set a positive example for team members by providing high-quality, efficient service.
- Provided constructive feedback to team members, facilitating professional growth and development.
- Enhanced customer experience by providing friendly and efficient front counter and drive-thru service.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Supported overall team goals by assisting other staff members during peak hours as needed.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Bachelor of Science - Public Health
University of South Carolina
Columbia, SC05-2027
High School Diploma -
Lenape High School
Medford, NJ06-2023
Skills
- Order taking
- Training and mentoring
- Multitasking Abilities
- Teamwork and collaboration
- Greeting guests
- Customer service
- Problem-solving
- Clear communication
- Positive attitude
- Leadership qualities
- Cash handling
- Continuous development
Timeline
Lead Trainer
Chick-fil-A
05.2021 - Current
Bachelor of Science - Public Health
University of South Carolina
High School Diploma -
Lenape High School
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