JoAnna Eastman Kelley
Waterford,PA
Summary
Experienced in managing restaurant operations with a focus on customer service and team collaboration. Responsibilities included taking accurate orders, training new staff, and ensuring dining area cleanliness. Demonstrated effective communication with kitchen staff to accommodate special dietary needs, contributing to overall customer satisfaction. Maintained inventory levels and analyzed sales data to identify trends, supporting operational efficiency.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
16
16
years of professional experience
Work History
Server /Lead Server Trainer
IHOP
Erie , PA
06.2024 - 05.2025
- Took orders from customers accurately and in a timely manner.
- Assisted in training new servers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked food before serving it to customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Stayed informed about daily specials, new menu items, promotions.
- Delivered food orders promptly and courteously.
- Prepared drinks according to standard recipes.
- Maintained records of transactions made during shift as required by law or company policy.
- Provided excellent customer service to ensure satisfaction.
Shift Manager
Marco's Pizza
Erie , PA
10.2024 - 01.2025
- Responded quickly and effectively to emergency situations as they arose.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Analyzed sales data to identify trends and areas for improvement.
Store Manager
Teresa’s deli
Erie , PA
06.2021 - 04.2023
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed orders to restock shelves.
- Created weekly work schedules for store personnel.
- Developed relationships with suppliers to negotiate better prices.
- Implemented efficient systems for tracking stock movement.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensured compliance with safety regulations and company policies.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Maintained accurate records of employee performance reviews.
- Established customer service standards and monitored staff compliance.
Sales Associate
Boot Barn Holdings Inc.
Uniontown, Pennsylvania
09.2020 - 06.2021
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
Catering Server
Concourse of union station
Erie , PA
01.2009 - 06.2019
- Stored unused equipment properly between events.
- Adhered to company policies concerning guest satisfaction ratings.
- Organized catering orders according to client specifications while adhering to health department regulations regarding food safety standards.
- Restocked supplies such as beverages, condiments, plates or glasses when necessary.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
Skills
- Order taking
- Food safety
- Inventory management
- Menu knowledge
- Customer service
- Team collaboration
- Sales analysis
- Employee training
- Conflict resolution
- Time management
- Effective communication
- Attention to detail
- Task prioritization
- Problem solving
- Menu presentation
- Memory retention
- POS operation
- Dining area maintenance
- Table bussing
- Multitasking and organization
- Take-out service
- Strong work ethic
- Table setting
- Customer feedback management
- Order management
- Food safety oversight
- Special dietary requirements
- Professional appearance
Timeline
Shift Manager
Marco's Pizza
10.2024 - 01.2025
Server /Lead Server Trainer
IHOP
06.2024 - 05.2025
Store Manager
Teresa’s deli
06.2021 - 04.2023
Sales Associate
Boot Barn Holdings Inc.
09.2020 - 06.2021
Catering Server
Concourse of union station
01.2009 - 06.2019