Kayla Strommer

Make deposits, process night drops/mail drop offs, monthly audits on our teller/vault drawers, get bills ready to pay

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Processed customer transactions promptly, minimizing wait times.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Developed strong relationships with customers through exceptional service, fostering loyalty and trust.

Opened accounts (Checking, Savings, CD's), made deposits, looked over loans (make sure we had everything that we needed, I helped with auto loans)

• Maintained high levels of confidentiality when handling sensitive client data, ensuring adherence to privacy regulations and ethical standards within the industry.
• Improved loan processing efficiency by streamlining document collection and verification procedures.

Unloaded truck, stocked shelves, organized merchandise and customer service

• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Performed inventory control, such as counting, and stocking merchandise.
• Greeted customers and directed to requested products.

Greeted Customers, made deposits, opened up some accounts

• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Unloaded truck, stocked shelves, fill produce, worked in the bakery as well. Balance tills on weekends, also open and close the store.

• Maintained professional, organized, and safe environment for employees.
• Accomplished multiple tasks within established timeframes.