Kayla Sylvester
Louisville,United States
Summary
Hard-working student (3.6 GPA) with 3 years of working experience and a proven knowledge of conflict resolution, customer communications, and procedure standardization. Aiming to leverage my abilities to successfully fill the role at your company. Frequently praised as focused by my peers, I can be relied upon to help your company acheive its goals.
Overview
3
3
years of professional experience
Work History
Fitness Gym
- Customer Service
- Contact : -Endia Nixon 618-503-3685
Member Experience Associate
Club Fitness
03.2022 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified customer identification and documentation for compliant transactions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Maintained and managed customer files and databases.
Sales Associate
Champs Sports
01.2022 - 08.2022
- Shoe/Clothing Store
- Customer Service
- Contact :, Ryan Durham 618-691-5205
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Team Member
Michael's
09.2020 - 11.2021
- Arts and Crafts Store
- May Employee of the Month
- Contact : -Russel 618-696-1699
- Maintained organized, presentable merchandise to drive continuous sales.
- Processed product returns and assisted customers with other selections.
- Helped customers locate products and checked store system for merchandise at other sites.
Associate
Amazon
05.2023 - 08.2023
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Education
General Education
University of Louisville
Louisville, Kentuckyundefined
Belleville East High School
Belleville, Illinois05.2022
Skills
- Leadership
- Time Management
- Teamwork
- Communication
- Critical Thinking
- Problem-Solving
- Adaptability
- Graduated May 2022
Additional Information
- Awards/Honors Lancer Medallion , National Honors Society English Honor Society Rho Kappa Social Studies Honor Society Beta Chi Phi Science Honor Society
Timeline
Associate
Amazon
05.2023 - 08.2023
Member Experience Associate
Club Fitness
03.2022 - 08.2022
Sales Associate
Champs Sports
01.2022 - 08.2022
Sales Team Member
Michael's
09.2020 - 11.2021
Fitness Gym
General Education
University of Louisville
undefined
Belleville East High School