Tricia Tita

• Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
• Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
• Generated leads through sales promotions and word-of-mouth.
• Managed financial tasks including budgeting, expense tracking, and revenue forecasting for the gym''s success.
• Trained employees on general procedures, gym rules and duties.
• Reviewed stock counts and ordered items to control inventory.
• Streamlined facility operations by creating efficient staff schedules and maintaining an organized work environment.
• Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
• Increased gym membership retention by implementing personalized fitness programs and regular progress checkins.
• Reviewed and analyzed sales data to identify trends, make informed decisions, and set targets for future growth.
• Boosted member engagement by organizing a variety of health and wellness events, workshops, and seminars.
• Implemented safety protocols to reduce incidents of injury among staff and members during workouts or classes.
• Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
• Ensured compliance with all industry regulations by staying up-to-date on changes in legislation affecting the fitness industry.
• Set and managed employee work schedules for coverage in assigned areas.
• Coordinated special events such as member appreciation days or charity fundraisers that increased community involvement while promoting brand awareness.
• Managed Personal Trainer schedule and stayed within budgeted non-session hours.
• Created and updated fitness programs focused on cardio, strength and conditioning.
• Evaluated employee performance regularly to identify areas of improvement and professional growth opportunities within the team.
• Collaborated with other local businesses to create joint promotions and partnerships that benefited both organizations.
• Evaluated team members and offered helpful feedback by observing while performing duties and offering services to customers.
• Recruited trained, and supervised qualified fitness professionals to provide exceptional service to gym members.
• Interviewed and hired gym staff for various roles.
• Continuously researched the latest fitness industry trends to ensure the gym stayed current with new workout programs, equipment, and member interests.
• Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
• Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
• Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
• Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
• Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
• Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
• Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Reported issues to higher management with great detail.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

• Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
• Led weekly classes for up to 30 individuals with consistent participation and positive feedback.
• Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
• Promoted overall wellness by incorporating mindfulness practice into selected group sessions, enhancing participant mental well-being alongside physical fitness achievements.

•Provide total care to a wheelchair bound individual.

• Responsibilities include feeding, bathing, and toileting, and all other ADLs.

•Work closely with other co-workers and the client’s family to ensure a safe and positive environment for all.

•Overseeing and working with other individuals that are part of the care team including physical therapist and massage therapist.

•Provide clear communication with the clients family and other care givers at beginning and end of shift.

•Punctual for all shifts to ensure safety and care of client.

•Maintain client safety, comfort, and privacy at all times.

•Remaining on a strict schedule with care for the individual to maintain a positive outcome and provide comfort.