Kayla Tang

• Processed policy updates, beneficiary changes, and coverage adjustments in client systems
• Reviewed policy applications for accuracy and completeness before submission
• Appointment setting and scheduling
• Managed EHR maintenance and ongoing accuracy of records.
• Communicated copays and deductibles to clients
• Gathered, organized and input information into digital database.

Corporate Interpretation & Communication

• Served as the primary spoken-word interpreter during crucial operational meetings
• Provided accurate real-time communication between English and Khmer speakers
• Utilized cross-cultural competency to bridge communication gaps

Client & Account Management

• Maintained strict confidentiality while handling sensitive client data
• Monitored account activity, identifying gaps and recommending process improvements for smoother execution.
• Resolved client concerns promptly, preserving relationships and supporting retention efforts.

• Coordinated high-volume phone and email queues to ensure timely responses and customer satisfaction
• Maintained accurate database records and critical client documentation
• Handled sensitive client information with strict adherence to privacy protocols
• Cultivated strong relationships with clients by serving as the primary point of contact and resolving inquiries in a timely manner