Kayla Tells
Enumclaw
Summary
Detail-oriented professional with a proven track record in effective communication and client support. Experienced in streamlining intake processes and ensuring accurate documentation to enhance client experiences.
Overview
9
9
years of professional experience
Work History
Client Intake Specialist
ACES LLC
Remote
02.2024 - Current
- Conducted initial client assessments to gather necessary information and requirements.
- Managed client intake processes using proprietary database systems for accurate record-keeping.
- Collaborated with team members to streamline intake procedures and enhance client experience.
- Provided support to clients during onboarding, addressing questions and concerns promptly.
- Managed client insurance inquiries and provided accurate policy information.
- Verified patient eligibility and benefits with insurance providers for timely approvals.
- Communicated with healthcare providers to gather necessary documentation for authorizations.
Behavior Technician
Maxim Healthcare
Tacoma
09.2023 - 02.2024
- Implemented individualized treatment plans for clients with behavioral challenges.
- Collaborated with healthcare professionals to assess client progress and needs.
- Documented client behaviors and responses during therapy sessions accurately.
- Monitored client safety and wellbeing during interventions consistently.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
Behavior Technician
Community Care Inc.
Seattle
04.2023 - 07.2023
- Implemented individualized treatment plans for clients with behavioral challenges.
- Collaborated with healthcare professionals to assess client progress and needs.
- Documented client behaviors and responses during therapy sessions accurately.
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
- Monitored client's progress towards identified goals through data collection and analysis.
- Applied proven strategies to positively affect client behaviors.
Lead Infant Teacher
La Petite Academy Inc.
Federal Way
01.2023 - 04.2023
- Developed engaging lesson plans for infants to foster early learning.
- Supervised classroom activities and ensured a safe environment for children.
- Implemented age-appropriate educational materials and activities for infants.
- Evaluated individual needs of children to tailor learning experiences effectively.
- Followed safe feeding guidelines and parental requests for breastmilk, formula and solids.
Sales Associate
Best Buy
Federal Way
08.2021 - 11.2022
- Assisted customers with product selections and provided technical information.
- Maintained knowledge of current promotions and sales events to inform customers.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure a positive shopping experience.
- Restocked merchandise and organized displays to enhance store presentation.
- Trained new associates on customer service standards and store policies.
- Resolved customer inquiries and complaints with professionalism and care.
Outside Lawn and Garden Sales Representative
Lowes Home Improvment
Terre Haute
01.2018 - 08.2021
- Engaged customers to understand lawn and garden needs.
- Provided product recommendations based on customer preferences.
- Demonstrated proper use of gardening tools and equipment.
- Maintained knowledge of current lawn care trends and products.
- Assisted in inventory management for outdoor supplies.
- Collaborated with team to enhance store displays for seasonal products.
- Assisted customers with product selection based on their individual needs and preferences.
- Conducted market research to identify trends in outdoor living products.
Patient Care Technician
Homecare Solutions
Honolulu
10.2017 - 12.2018
- Assisted patients with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Supported patient mobility and transportation within homecare settings.
- Maintained cleanliness and organization of patient care equipment and supplies.
- Documented patient care information accurately in electronic health records.
- Communicated effectively with patients and families to provide emotional support.
- Conducted safety rounds regularly to ensure safe environment for patients.
Youth Counselor
Marimed Foundation
Kaneohe
01.2017 - 05.2017
- Developed engaging programs for youth to foster personal and social growth.
- Facilitated group discussions to encourage communication and teamwork among participants.
- Implemented behavior management techniques to promote positive interactions and resolve conflicts.
- Maintained accurate records of participant progress and behavioral incidents for evaluation.
- Assisted in crisis intervention strategies to ensure safety and well-being of youth participants.
Education
High School Diploma -
James Campbell High School
'Ewa Beach, HI05-2015
Some College (No Degree) - Forensic Psychology
Indiana State University
Terre Haute, INSkills
- Client assessment
- Database management
- Insurance verification
- Documentation accuracy
- Treatment planning
- Customer relationship management
- Record keeping
- Effective communication
- Problem solving
- Time management
- Empathetic engagement
References
References available upon request.
Timeline
Client Intake Specialist
ACES LLC
02.2024 - Current
Behavior Technician
Maxim Healthcare
09.2023 - 02.2024
Behavior Technician
Community Care Inc.
04.2023 - 07.2023
Lead Infant Teacher
La Petite Academy Inc.
01.2023 - 04.2023
Sales Associate
Best Buy
08.2021 - 11.2022
Outside Lawn and Garden Sales Representative
Lowes Home Improvment
01.2018 - 08.2021
Patient Care Technician
Homecare Solutions
10.2017 - 12.2018
Youth Counselor
Marimed Foundation
01.2017 - 05.2017
High School Diploma -
James Campbell High School
Some College (No Degree) - Forensic Psychology
Indiana State University