MEGHAN MAHER

• Coordinated client intake process, gathering eligibility details and maintaining accurate service records.
• Reviewed referrals and supporting documentation to verify program requirements and service readiness.
• Scheduled intake appointments and follow-up contacts with clients, families, and care teams.
• Maintained confidential case files, ensuring timely updates across electronic tracking systems.
• Maintained strict confidentiality of sensitive client information, adhering to company policies and legal regulations.

• Maintained patient confidentiality according to HIPAA regulations.
• Conducted follow-up calls to assess patient satisfaction and address any concerns post-visit.
• Assisted with scheduling appointments and registering new patients into the system.
• Established partnerships with community resources to enhance referral pathways for patients.
• Organized meetings between healthcare professionals, patients, families, and community members to discuss issues related to healthcare access.
• Communicated effectively with internal staff members as well as external vendors to resolve issues quickly and efficiently.
• Worked with supervisors or project managers to develop schedules, monitor deadlines and coordinate resources.
• Responded to telephone calls and emails from customers or clients to answer questions or resolve problems.
• Managed flow of paperwork within organization by storing, retrieving and organizing records.
• Provided customer service support via phone calls or emails.

• Assisted patients with check-in/check-out, appointment scheduling, and registration to enhance patient experience and operational efficiency.
• Greeted and assisted patients with check-in/check-out, appointment scheduling, and registration processes.
• Managed patient information using electronic health record (EHR) systems such as Epic, Cerner, or AthenaHealth.
• Resolved inquiries from patients, providers, and insurance representatives to improve care coordination and patient satisfaction.
• Maintained patient confidentiality in compliance with HIPAA regulations.
• Collected co-pays and processed billing forms while balancing daily financial reports to ensure accurate revenue tracking.
• Supported front desk operations, including answering multi-line phones, handling referrals, and managing patient flow.
• Demonstrated compassion and professionalism by actively listening to and addressing patient needs and concerns during interactions.
• Confirmed insurance coverage, eligibility, and authorization requirements before appointments and procedures.
• Registered patients, verified demographics, and maintained accurate medical records in scheduling systems.

• Greeted and assisted patients with check-in/check-out, scheduled appointments, and registered for services to enhance patient experience.
• Greeted and assisted patients with check-in/check-out, appointment scheduling, and registration processes.
• Managed patient information using electronic health record (EHR) systems such as Epic, Cerner, or AthenaHealth.
• Communicated with patients, providers, and insurance representatives to resolve inquiries and facilitate care coordination.
• Maintained patient confidentiality in compliance with HIPAA regulations.
• Collected co-pays and processed billing forms while balancing daily financial reports to ensure accurate financial management.
• Supported front desk operations, including answering multi-line phones, handling referrals, and managing patient flow.
• Demonstrated compassion and professionalism while addressing patient needs and concerns. while addressing patient needs and concerns.

• Administered medications accurately in accordance with physician orders.
• Completed hourly rounds and promptly responded to call lights to ensure patient comfort and safety.
• Performed hourly rounds and responded promptly to call lights.
• Communicated changes in patient status to nursing staff promptly to facilitate timely intervention.
• Transferred, admitted, and discharged patients, complying with principles of safe patient handling.
• Reported changes in patient status to nursing staff in a timely manner.
• Demonstrated knowledge of universal precautions and infection control protocols when handling specimens and disposing of contaminated materials.
• Monitored and recorded vital signs, including temperature, pulse rate, respiration rate, and blood pressure, to support patient assessments.

• Demonstrated strong communication skills by listening attentively and effectively conveying information to customers.
• Referred unresolved customer grievances to appropriate departments, ensuring timely resolution and customer satisfaction.
• Made appropriate account corrections to resolve customer problems.
• Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
• Maintained accurate records of customer interactions and transactions, supporting efficient follow-up and service improvement.
• Processed incoming payments from customers utilizing appropriate payment processing systems.
• Communicated effectively with customers by actively listening and providing clear information to address inquiries.

• Greeted persons entering establishment, determined nature and purpose of visit and direct and escort them to specific destinations.
• Answered multi-line phone system and promptly transferred calls.
• Facilitated completion of forms and sign-in procedures to streamline visitor processing.
• Managed multi-line phone system, ensuring prompt and accurate call transfers to appropriate personnel.
• Established and maintained good communications with personnel and clientele.
• Welcomed guests upon arrival at the establishment. entering establishment, determined nature and purpose of visit and direct and escort them to specific destinations.

• Cultivated and sustained customer relationships and networks within designated sales territory to drive client engagement.
• Worked with management teams to develop annual sales plans, goals and targets.
• Adjusted quickly to dynamic work conditions in a busy environment.
• Collaborated with management teams to create annual sales plans, goals, and targets aligned with market trends.
• Trained new employees on company policies and strong sales techniques.
• Adapted to and remained flexible in changing, fast-paced work environment.
• Projected sales numbers to assess product performance and campaign effectiveness.

• Oversaw daily store operations, managing staff and inventory to ensure smooth workflow.
• Coached and mentored new employees on company policies and procedures.
• Generated reports summarizing key metrics, providing insights into employee productivity and customer feedback.
• Assisted with new employee training and conducted performance reviews to track overall progress.
• Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
• Prepared monthly budget forecasts based on projected sales volumes.
• Generated reports summarizing key metrics such as employee productivity levels or customer feedback surveys.
• Identified and recommended cost-saving measures for implementation, maintaining quality standards.
• Identified cost-saving measures that could be implemented without compromising quality standards.

Expected graduation