Kayla Thatcher
Van Wert,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Independent Contracting Cosmetologist
Impressions Salon
08.2019 - Current
- Built client relations within the establishment
- Managed service expectations to achieve clients' goals.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Increased revenue through effective customer service and inventory management.
Member Services Representative
YMCA of Van Wert County
05.2022 - 10.2022
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Independent Contracting Cosmetologist
Freelance
04.2017 - 08.2019
- Managed operations of business
- Ordered and maintained products needed for business operations.
Cosmetologist
JJ' Hair on the Square
09.2016 - 04.2017
- Collaborated with coworkers to achieve goals
- Booked appointments, answered phones, greeted clients, handled payments, and maintained client retention.
Cosmetologist
Smart Style
08.2015 - 09.2016
- Received technical/management training
- Gained insight on overall management of business operations
- Became well versed with a broad range of products and services.
- Promptly responded to inquiries and requests from prospective customers.
Cosmetologist
JJ's Hair on the Square
12.2014 - 08.2015
- Managed client experience providing care plans to reach clients goals
- Gained technical experience within beauty industry
- Assisted client with overall expectations.
- Maintained client records and exemplified relations for return customers.
Education
Managing Cosmetologist -
Ohio State Beauty Academy
Lima, Ohio12.2014
Skills
- Customer Service
- Marketing
- Business Management
- Friendly Communication
- Relationship Building
- Product and Service Explanations
- Client Education
- Issue Resolution
Personal Information
Title: Cosmetologist
Timeline
Member Services Representative
YMCA of Van Wert County
05.2022 - 10.2022
Independent Contracting Cosmetologist
Impressions Salon
08.2019 - Current
Independent Contracting Cosmetologist
Freelance
04.2017 - 08.2019
Cosmetologist
JJ' Hair on the Square
09.2016 - 04.2017
Cosmetologist
Smart Style
08.2015 - 09.2016
Cosmetologist
JJ's Hair on the Square
12.2014 - 08.2015
Managing Cosmetologist -
Ohio State Beauty Academy
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