Kelyana Mohlow
Summary
Independently operated cosmetology business for the last 8 years. With meticulous attention to detail, strived for excellent customer service in all areas. Worked as an individual and in teams throughout career to bring about the highest levels of quality service. Engaged with the public in a professional and friendly manner. Proficient in Office 365 and adept at budgeting, bookkeeping, and tax preparation, showcasing a blend of hard and soft skills vital for business growth.
Overview
6
6
years of professional experience
Work History
Independent Cosmetologist
Self-employed
09.2018 - Current
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Maintained schedule and booked clients according to individual needs with emphasis on timely responses.
- Maintained detailed accounting records including creating spreadsheets, preparing business taxes, and projections for business growth and health.
- Received, processed, and documented all transactions both incoming and outgoing.
- Maintained inventory and order supplies.
- Maintained hygienic and clean workspace with attention to detail, including adhering to all emerging COVID guidelines and state regulations.
- Created advertising campaigns using social media, print, and networking.
- Stayed current on trends and new technologies, taking training as available to enhance my skillset and range of services offered.
Customer Service
Multiple Service Agencies
- Worked for Schmitza, Taco Bell, and FTD at various and repeat times to supplement income as the economy demanded.
- Worked closely with the public and provided excellent customer service.
- Defused tense situations and resolved customer complaints to satisfaction.
- Recognized needs as they arose and worked as a team to ensure all tasks were addressed.
- Worked with and emphasis on time management and task prioritization.
Education
No Degree - Hair Design, Esthetics
Phagans Medford Beauty School
Medford, OR08.2018
No Degree - Nail Technology
Phagans Medford Beauty School
Medford, OR06.2014
No Degree - Graphic Design, Office Technology
Tongue Point Job Corps
Astoria, OR09.2004
High School Diploma -
Phoenix High School
Phoenix, OR06.2003
Skills
- Type speed average 55 WPM
- Office 365 proficiency
- Time management
- Attention to detail
- Money handling
- Scheduling and phones
- Problem solving
- Customer service
- Budgeting and tax prep
Timeline
Independent Cosmetologist
Self-employed
09.2018 - Current
Customer Service
Multiple Service Agencies
No Degree - Hair Design, Esthetics
Phagans Medford Beauty School
No Degree - Nail Technology
Phagans Medford Beauty School
No Degree - Graphic Design, Office Technology
Tongue Point Job Corps
High School Diploma -
Phoenix High School
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