Kayla Thompson
Madison,WI
Summary
Highly organized Client Relations Specialist with expertise in prioritization and multitasking. Resourceful and collaborative, possesses extensive knowledge in maintaining customer relationships, ensuring detailed record-keeping, and fostering excellence in customer interactions. Proficient in coordinating documentation and handling payments. Committed to delivering exceptional service and exceeding customer expectations.
Overview
4
4
years of professional experience
Work History
Client Relations Specialist / Data Analyst
A-1 Furniture & Mattress
2023.10 - Current
- Delivered high-quality customer service by quickly responding to inquiries and maintaining empathetic approach during interactions.
- Verified transactions, product orders, and shipping dates and entered information into databases and reports.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Secretary
Not Just Lawncare LLC
2022.06 - 2023.09
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Warehouse Associate
Best Buy
2020.09 - 2022.04
- Displayed adaptability by taking on various roles within warehouse as needed, including receiving, shipping, or inventory control duties.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Education
Associate of Arts - Education
University of Northern Iowa
Cedar Falls, Iowa05.2022
Associates of Liberal Arts - Elementary Education
Hawkeye Community College
Waterloo, Iowa05.2020
High School Diploma -
DeForest Area High School
De Forest, WI06.2017
Skills
- Customer service
- Organization
- Time Management
- Communications
- Adaptability
- Problem Solving
- Relationship Building
- Flexibility
- Critical Thinking
- Active Listening
- Microsoft Office Specialist
Volunteer Experience
- Midwest Horse Fair
- Dane County Fair
- UNI Education Dept.
- Windsor Wishing Well
- Preschool
- Windsor Elementary School
Timeline
Client Relations Specialist / Data Analyst
A-1 Furniture & Mattress
2023.10 - Current
Secretary
Not Just Lawncare LLC
2022.06 - 2023.09
Warehouse Associate
Best Buy
2020.09 - 2022.04
Associate of Arts - Education
University of Northern Iowa
Associates of Liberal Arts - Elementary Education
Hawkeye Community College
High School Diploma -
DeForest Area High School
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