Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla-Tiffany Exius

Miami,FL

Summary

Patient Care Technician certified with CPR/BLS credentials, pursuing a degree in Health Science. Skilled in assisting with activities of daily living (ADLs), vital signs monitoring, phlebotomy, and EKG procedures. Strong background in customer service, critical thinking, and teamwork in fast-paced environments. Dedicated to delivering compassionate, high-quality care and supporting healthcare teams to enhance patient outcomes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Ramp Service Agent Lead

Spirit Airlines Inc.
04.2021 - Current
  • Managed coordination and safety in a high-pressure, team-based setting, ensuring adherence to strict operational procedures.
  • Delivered support and assistance to crew and passengers, showcasing adaptability, stamina, and teamwork under tight schedules.

Guest Service Representative

MLSBC Cruises
05.2018 - 04.2020
  • Assisted passengers during embarkation and debarkation, ensuring smooth coordination and documentation, demonstrating attention to detail and care under pressure.
  • Resolved guest concerns with empathy and professionalism, maintaining high customer satisfaction in a fast-paced environment.
  • Supported guest needs with active listening, service excellence, and conflict resolution, skills directly transferable to patient care.

Education

Associates - Health Science

Broward College
Pembroke Pines, Fl
05-2026

Some College (No Degree) - Completed Coursework Towards Bachelors of Science

Bethune Cookman University
Daytona beach, Fl
05-2018

High School Diploma - Medical Magnet Program

Miami Northwestern High School
Miami, Fl
01.2017

Skills

  • Assisting with activities of daily living (ADLs)
  • Vital Signs Monitoring
  • EKG and phlebotomy
  • Infection Control and Safety Compliance
  • Patient transport assistance
  • Empathy and active listening
  • Problem Solving and Critical Thinking
  • Team Collaboration and Leadership
  • Customer service and conflict resolution
  • Time management and attention to detail

Certification

  • CPCT/A - Patient Care Technician/Assistant
  • CPR/BLS Certified (American Heart Association)

Timeline

Ramp Service Agent Lead

Spirit Airlines Inc.
04.2021 - Current

Guest Service Representative

MLSBC Cruises
05.2018 - 04.2020

Associates - Health Science

Broward College

Some College (No Degree) - Completed Coursework Towards Bachelors of Science

Bethune Cookman University

High School Diploma - Medical Magnet Program

Miami Northwestern High School

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