DARREAH JONES

Dedicated and customer-focused Customer Service Associate with a proven ability to provide exceptional service, resolve inquiries efficiently, and enhance customer satisfaction. Adept at handling diverse customer needs with professionalism, empathy, and strong problem-solving skills. Currently pursuing a career in healthcare as a Nursing Student, gaining hands-on experience in delivering compassionate and high-quality patient care during clinical rotations. Skilled in patient communication, critical thinking, and teamwork to ensure optimal client outcomes. Passionate about bridging excellent service skills with healthcare expertise to provide outstanding support in any professional setting.

Black Women in Medicine, 07/01/22

CPR Certified, Knowledge and skills to respond to cardiac and respiratory emergencies. Trained in Basic Life Support (BLS), including high-quality chest compressions, rescue breathing, and the use of an automated external defibrillator (AED) to provide life-saving care in emergency situations.

Dean's List, 2022, Miami, FL

Highly motivated Customer Service Associate with a strong background in delivering excellent customer experiences through effective communication, problem-solving, and a customer-first approach. Currently advancing a career in healthcare as a Nursing Student, developing critical clinical skills and hands-on patient care experience., Account Updating, Customer Service and Assistance, Complex Problem-Solving, Refund Processing, Closing Sales, Safe Work Practices, Patient Assessment (Vital Signs, Head-to-Toe Assessment), Wound Care & Dressing Changes, Medication Administration (Oral, Subcutaneous, Intramuscular), IV Therapy & Phlebotomy (if applicable), Catheterization (Foley & Straight Catheter), Nasogastric (NG) Tube Insertion & Care, Oxygen Therapy & Respiratory Care, Blood Glucose Monitoring, Infection Control & Aseptic Techniques, Assisting with Activities of Daily Living (ADLs), Mobility Assistance & Safe Patient Transfers