KAYLA TORRES
North Richland Hills,TX
Summary
Experienced operations and sales professional with a background in management, customer service, team leadership, and business operations. Skilled in client relations, sales, scheduling, and problem-solving. Proven ability to work independently, exceed performance goals, and maintain professionalism in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Independent Contractor
Self Employed
Fort Worth, TX
03.2023 - Current
- Built and maintained strong client relationships through personalized customer service
- Managed scheduling and time independently in a fast-paced environment
- Handled cash and electronic transactions accurately and professionally
- Consistently met individual performance and sales goals
- Demonstrated strong communication and interpersonal skills with diverse clientele
- Resolved customer concerns while maintaining a positive experience
- Adapted quickly to changing priorities and client needs
- Maintained professionalism, discretion, and reliability while working independently
Operations/Sales Manager
Below Zero Cryo
Frisco, Texas
08.2020 - 03.2023
- Managed daily operations of a busy cryotherapy and wellness facility.
- Supervised and trained staff to ensure excellent customer service and adherence to safety protocols.
- Scheduled employee shifts and coordinated appointments for clients.
- Assisted customers with treatment information, memberships, and service recommendations.
- Handled cash transactions, billing, and end-of-day financial reporting.
- Maintained client records and ensured compliance with company policies and health standards.
- Resolved customer concerns professionally and efficiently.
- Helped increase membership sales through client education and relationship building.
- Oversaw inventory management and ordered supplies as needed.
- Ensured treatment rooms and equipment were clean, organized, and operating properly.
Project and Operations Manager
Rebrand Advertising
Prosper, Texas
01.2018 - 01.2020
- Project and Operations Manager managed a multitude of projects, coordinated a team of subcontractors, and performed budget allocation and analysis. Managed project budgets to ensure company obtained the best possible pricing. Ensured the project team understood all aspects of the contract. Negotiated, analyzed and prepared order agreements, subcontracts and cost control budgets. Fulfilled clients expectations and needs.
Education
Associate in Business - Business
Collin College
Plano, TX2018
Skills
- Customer retention strategies
- Time management
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
- Multitasking
- Organizational skills
- Client relationship building
Certification
CPR - 2019-2021
First Aid- 2019-2021
Interests
Traveling, Music Development, Sketching, Swimming
Timeline
Independent Contractor
Self Employed
03.2023 - Current
Operations/Sales Manager
Below Zero Cryo
08.2020 - 03.2023
Project and Operations Manager
Rebrand Advertising
01.2018 - 01.2020
Associate in Business - Business
Collin College