KAYLA TOWNSEND
Indianapolis,IN
Summary
Detail-oriented professional dedicated to enhancing customer satisfaction through effective problem resolution. Experience in developing educational programs that support growth showcases a commitment to quality and collaboration with cross-functional teams.
Overview
11
11
years of professional experience
Work History
RCS-Registration
Riley Children's Hospital
Indianapolis, In
02.2026 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
PRESCHOOL TEACHER
Love and Light Learning Academy
Indianapolis, IN
11.2023 - 05.2025
- Organized activities to foster children's exploration of the world, interests, and skill development.
- Developed schedules and routines promoting adequate physical activity and rest for children.
- Monitored emotional and developmental signs in children, communicating concerns to parents for timely intervention.
DIRECTOR
Home Health Company
Indianapolis, IN
06.2024 - 08.2024
- Planned, directed, and managed the overall operations of home health services.
- Directs the development and start-up of new home health services.
- Monitors the financial performance and the quality of services provided.
PRODUCT TECH
Indiana Blood Center
Indianapolis, IN
10.2020 - 05.2021
- Manufactures Red Blood Cells (RBCs), Fresh Frozen Plasma and Recovered Plasma
- Sterile docks Pedipaks to Platelet, Neonatal RBCs
- Performs leukoreduction of Whole Bloods
- Labels products to meet regulatory and inventory requirements
COLLECTIONS AGENT
Sallie Mae
Indianapolis, IN
08.2017 - 03.2019
- Contact borrowers who are late on their payments via phone, email, or letters.
- Review borrower accounts to determine the best course of action for collecting the overdue payments.
- Assist borrowers in understanding the consequences of nonpayment, including late fees, damage to their credit score, and possible legal action.
ASSOCIATE
Mitchell Tiles And Ceramics
Indianapolis, IN
01.2016 - 07.2017
- Measure the area to be covered, and cut flooring material or tile to fit.
- Relying on design plans or their knowledge of attractive patterns and colors they place tile and flooring and affix it in position.
Education
HIGH SCHOOL DIPLOMA -
Pike High School
Indianapolis, IN06-2015
Skills
- Communication
- Customer service
- Health education
- Clinical documentation
- Child development
- Team collaboration
- Scheduling and planning
- Attention to detail
- Remote office availability
- Teamwork and collaboration
Languages
- English, Advanced
Timeline
RCS-Registration
Riley Children's Hospital
02.2026 - Current
DIRECTOR
Home Health Company
06.2024 - 08.2024
PRESCHOOL TEACHER
Love and Light Learning Academy
11.2023 - 05.2025
PRODUCT TECH
Indiana Blood Center
10.2020 - 05.2021
COLLECTIONS AGENT
Sallie Mae
08.2017 - 03.2019
ASSOCIATE
Mitchell Tiles And Ceramics
01.2016 - 07.2017
HIGH SCHOOL DIPLOMA -
Pike High School