Work Preference
Summary
Overview
Work History
Education
Skills
References
Websites
Certification
Timeline
Generic
Kayla Trogdon
Open To Work

Kayla Trogdon

Administration/Patient Outreach/Clinical Assistant
Santa Fe,USA

Work Preference

Desired Job Title

Patient Outreach SpecialistDelivery DriverSubstitute TeacherClinical AssistantOwner/Laborer

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: Santa Fe, USA, USGalveston, TXLeague City, TXFriendswood, TXHouston, TX
Open to relocation: No

Salary Range

45000/yr - 200000/yr

Important To Me

Work-life balanceCareer advancementWork from home optionFlexible work hoursPaid sick leavePaid time off401k match4-day work week

Summary

Pursuing a Bachelor of Science in Psychology with a minor in Sociology, expected graduation in Fall 2026. Certified in phlebotomy with current credentials. Active member of Phi Theta Kappa Psi Beta of Psychology and the National Honor Society of Leadership and Skills. Committed to acquiring new skills and expanding professional networks.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Patient Outreach Specialist

Grapefruit Health
04.2026 - Current
  • Conducting outbound calls to patients
  • Verifying and complying with HIPPA protocols
  • Confirm patients received kits and have or will complete them
  • Update notes in customer accounts
  • Explain the process of specimen collection
  • Request new kits be sent out if patient has not received one

Delivery Driver

Uber Eats
06.2023 - Current
  • Pick up food or grocery orders, or personally shop for orders to deliver to customers

Substitute Teacher

Santa Fe ISD
08.2023 - 09.2025
  • Follow School Protocols
  • Use the teacher folder to follow the daily itinerary
  • Ensure students make it to their assigned transportation for the end-of-day routine

Clinical Assistant

IOP- CADD UHCL
01.2025 - 05.2025
  • Collect data on client progress and behaviors during therapy sessions, ensuring accurate documentation
  • Assisted in the assessment of client needs through direct observation and analysis of behavior patterns
  • Maintained a safe and therapeutic environment during therapy sessions
  • Trained staff members or paraprofessionals on implementing behavior modification techniques
  • Assisted in developing social skills programs tailored specifically for each individual's needs
  • Provided support during crises by utilizing de-escalation techniques
  • Maintained accurate records of client sessions, progress notes, and data collection sheets in compliance with regulatory requirements
  • Conducted functional behavior assessments (FBAs) to identify the underlying causes of problem behaviors
  • Implemented positive reinforcement strategies to motivate clients and increase desired behaviors
  • Utilized applied behavior analysis (ABA) techniques to teach new skills and reduce challenging behaviors
  • Implemented behavior intervention plans (BIPs) to address specific behavioral goals and objectives for clients

Owner/Laborer

West Firewood
09.2012 - 08.2018
  • Schedule delivery of firewood and times to access sites to be removed from property
  • Process firewood utilizing chainsaws and log splitters
  • Bookkeeping and Inventory

Administrative Assistant

Hlavinka Equipment
07.2006 - 09.2012
  • Scheduling appointments and providing customer service
  • Accounting for AR/AP: entering and coding invoices, coordinating with headquarters to ensure payments have been processed
  • General secretarial and HR duties: Tracking vacation/sick time, updating safety posters, sending/receiving mail, documenting/tracking cash disbursement from petty cash
  • Reconcile daily deposits against customer purchases (cash, credit cards, or account credit), create daily reports
  • Tracking shipping of products and inventory auditing
  • Case file management
  • Contract writing for finance agreements
  • Creating local and county tax reports
  • Worked in conjunction with the TCEQ on government-based programs for farm equipment

Call Center CSR

West Telecommunications
06.2003 - 06.2006
  • Inbound call center for AT&T Assist callers with discrepancies in billing
  • Processing payments
  • Adjusting phone plans
  • Escalating calls to the correct department

Insurance Agent

Blanchard Insurance
03.2002 - 05.2003
  • Completing auto/life/home insurance quotes
  • Writing policies, updating policy information
  • Contacting customers to remind them of upcoming payments
  • Following up with potential customers, assisting in providing accurate information regarding details of insurance
  • Processing Payments

Education

BS - Psychology, Sociology

University of Houston Clear Lake
12.2026

AA - Psychology

Alvin Community College
01.2022

Certificate - Phlebotomy

College of the Mainland

Skills

  • Outreach processes
  • Customer relationship management (CRM)
  • Filing
  • Bookkeeping
  • Mail handling
  • Data entry
  • Sensitive material handling
  • Documentation and reporting
  • Account reconciliation
  • Microsoft Word
  • Expense reporting
  • Event coordination
  • Professional and mature
  • Mail distribution
  • Inventory supplies
  • Problem-solving
  • Specimens collection and processing
  • Venipuncture
  • Telephone etiquette
  • Patient confidentiality
  • Injection administration

References

  • Stacy Pope, 409-771-6283, slpope13@msn.com
  • Elizabeth Taflinger, 409-795-7084, texaseye88@aol.com
  • Becky McClain, 409-925-5540, Bmcclain@santafetx.gov

Websites

Certification

  • ASCP Certified Phlebotomist

Timeline

Patient Outreach Specialist

Grapefruit Health
04.2026 - Current

Clinical Assistant

IOP- CADD UHCL
01.2025 - 05.2025

Substitute Teacher

Santa Fe ISD
08.2023 - 09.2025

Delivery Driver

Uber Eats
06.2023 - Current

Owner/Laborer

West Firewood
09.2012 - 08.2018

Administrative Assistant

Hlavinka Equipment
07.2006 - 09.2012

Call Center CSR

West Telecommunications
06.2003 - 06.2006

Insurance Agent

Blanchard Insurance
03.2002 - 05.2003

BS - Psychology, Sociology

University of Houston Clear Lake

AA - Psychology

Alvin Community College

Certificate - Phlebotomy

College of the Mainland

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Kayla TrogdonAdministration/Patient Outreach/Clinical Assistant