Kayla Turner
Glen Burnie
Summary
Dynamic and adaptable professional with a strong background in security and customer service, notably at Allied Universal Security Services. Recognized for excellent communication and analytical problem-solving skills, ensuring safety and satisfaction. Proven ability to enhance operational efficiency through attention to detail and a supportive, collaborative approach.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
RA
Harbour House
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Unarmed Security Guard
Allied Universal Security Services
06.2022 - 12.2023
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Maintained visitor logs for accurate record-keeping and improved site access control.
Unarmed Security Guard
Securitas Security Services USA
07.2019 - 11.2020
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
Clerical Worker
Second Chance Behavioral Health
09.2018 - 06.2019
- Completed clerical tasks such as filing, copying, and distributing mail.
- Executed record filing system to improve document organization and management.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
- Improved office efficiency by streamlining filing systems and organizing document storage.
Front Desk Clerk
Office Team
06.2016 - 01.2018
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Education
High School Diploma -
Northeast Senior High School
06-2018
Skills
- Supportive and encouraging attitude
- Collaborative teamwork
- Customer service
- Analytical problem-solving
- Computer skills
- Attention to detail
- Flexible and adaptable
Timeline
RA
Harbour House
09.2024 - Current
Unarmed Security Guard
Allied Universal Security Services
06.2022 - 12.2023
Unarmed Security Guard
Securitas Security Services USA
07.2019 - 11.2020
Clerical Worker
Second Chance Behavioral Health
09.2018 - 06.2019
Front Desk Clerk
Office Team
06.2016 - 01.2018
High School Diploma -
Northeast Senior High School
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