Amanda Ratzloff
STRATFORD,WI
Summary
I have extensive background in the medical field, hands on as a nursing assistant as well as in office with claims. While working with WPS health solutions I quickly moved forward on to a specialty team of two designated to handle high profile claims. I strive for attention to detail and company values.
Overview
9
9
years of professional experience
Work History
RA
Evergreen Park LLC
Kronenwetter WI
10.2022 - Current
As a Resident Assistant my current position includes, but is not limited to
- Medication administration
- Personal cares
- Keeping medication administration records up to date
- Assisting with daily tasks e.g cleaning, food preparation, maintaining state standards
RA
Willow Haven
Mosinee, WI
04.2017 - 04.2020
As a Resident Assistant my current position includes, but is not limited to
- Medication administration
- Personal cares
- Keeping medication administration records up to date
- Assisting with daily tasks e.g cleaning, food preparation, maintaining state standards
Customer Service Representative MVH
WPS Health Solutions
Wausau WI
04.2015 - 04.2017
As a customer service representative my job duties were as follows
- HIPPA compliance
- Inbound and outbound calls to Veterans and providers regarding medical claims issues
- High profile claims
- Adjusting and processing claims through multiple systems
- Maintaining company values and customer service
Education
N/A - Nursing/Abnormal Psychology
North Central Technical College
Wausau, WIBasic -
D.C. Everest High School
Wausau, WISkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking Abilities
Timeline
RA
Evergreen Park LLC
10.2022 - Current
RA
Willow Haven
04.2017 - 04.2020
Customer Service Representative MVH
WPS Health Solutions
04.2015 - 04.2017
N/A - Nursing/Abnormal Psychology
North Central Technical College
Basic -
D.C. Everest High School