Kayla Turner
Poughkeepsie
Summary
Experienced healthcare and customer service professional with a passion for providing compassionate care and support to patients and families. Skilled in assessing patient needs, managing high-volume calls, maintaining HIPAA compliance, and ensuring efficient communication between departments. Dedicated to delivering exceptional service and high-quality care in all settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative / Call Center Operator
Vassar Brothers Medical Hospital
Poughkeepsie
12.2023 - 05.2025
- Responded to patient and visitor inquiries with professionalism and empathy.
- Scheduled appointments and directed calls to appropriate departments.
- Cross-trained in multiple hospital functions to ensure seamless service delivery.
- Maintained patient confidentiality and compliance with HIPAA regulations.
- Supported hospital operations through accurate documentation and communication.
Patient Care Assistant (PCA)
New York Health Care Inc
Newburgh
07.2017 - 03.2020
- Monitored and reported changes in patient conditions
- Maintained patient confidentiality according to HIPAA regulations
- Provided patient care in accordance with the individualized care plan
Kitchen Supervisor
Clove Creek Dinner Theater
Fishkill
12.2015 - 01.2017
- Monitored food inventories to ensure the kitchen was adequately stocked
- Collaborated with the restaurant manager to develop and implement new policies and procedures
- Ensured all kitchen staff followed proper food safety and sanitation protocols
Live In Caregiver (Per Diem)
Bob & Brenda Poughkeepsie
Poughkeepsie
11.2015 - 07.2016
- Assisted with mobility and physical activities
- Assisted with meal planning and preparation, including special dietary needs
- Provided in-home care for elderly clients, including daily activities and personal hygiene assistance
Dietary Aid
Elant At Fishkill
Fishkill
01.2010 - 01.2013
- Monitored expiration dates on food items and discarded expired items
- Prepared meals for patients as per their dietary needs and preferences
- Ensured accurate portioning of food according to dietary requirements
Education
High School Diploma -
Beacon High school
Beacon, NY01.2012
Skills
- Individualized care planning
- Problem solving
- Multi-task management
- Customer service and communication
- Call center management
- HIPAA compliance
Certification
- Certified Nursing Assistant
- CPR
- Bloodborne Pathogens
- First Aide
- Patient Care Assistant Certification
Timeline
Customer Service Representative / Call Center Operator
Vassar Brothers Medical Hospital
12.2023 - 05.2025
Patient Care Assistant (PCA)
New York Health Care Inc
07.2017 - 03.2020
Kitchen Supervisor
Clove Creek Dinner Theater
12.2015 - 01.2017
Live In Caregiver (Per Diem)
Bob & Brenda Poughkeepsie
11.2015 - 07.2016
Dietary Aid
Elant At Fishkill
01.2010 - 01.2013
High School Diploma -
Beacon High school