Kayla Tverberg
Duluth,MN
Summary
Dedicated professional with a strong background in dental assisting and team leadership. Known for effective communication and collaboration, enhancing patient care, and optimizing workflows. Detail orientation and organization support my ability to succeed.
Overview
5
5
years of professional experience
Work History
Dental Assistant
Piedmont Heights Dental Associates
Duluth, MN
10.2023 - Current
- Collaborated with dental team to optimize workflow and enhance patient experience.
- Mentored new staff on best practices in patient care and office operations.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Verified patient insurance eligibility and benefits.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Conducted inventory management to maintain essential supplies, avoiding procedural delays.
Executive Team Leader
Target
Duluth, MN
06.2022 - 10.2023
- Analyzed sales data to identify trends, driving strategic decisions for product placement and promotions.
- Oversaw daily operations, ensuring adherence to regulatory requirements, organizational policies, and industry standards.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Prepared annual data to determine metrics for operational performance.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Closing Team Lead
Target
Mankato And Duluth, MN
09.2020 - 06.2022
- Generated detailed reports on team performance metrics that informed strategic decision-making at higher management levels within the company.
- Recognized for exceptional leadership skills by consistently receiving positive performance reviews from both peers and supervisors throughout tenure as Closing Team Lead.
- Served as a liaison between the closing team and other departments, facilitating efficient communication and alignment on key initiatives by leading teams of 2-75 team members.
- Leveraged strong organizational skills to effectively prioritize workload distribution among team members according to individual strengths and capabilities while still meeting critical deadlines consistently throughout each project phase.
- Resolved complex issues swiftly by identifying root causes, collaborating with leaders, and implementing effective solutions.
Timeline
Dental Assistant
Piedmont Heights Dental Associates
10.2023 - Current
Executive Team Leader
Target
06.2022 - 10.2023
Closing Team Lead
Target
09.2020 - 06.2022