Kayla Ulmer
Charlotte,NC
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
12
12
years of professional experience
Work History
Head Cashier Supervisor
Zaxby's Chicken Fingers & Buffalo Wings
12.2020 - Current
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Maintained excellent customer service.
- Able to maturely handle difficult situations professionally.
Student Ambassador
Hoke County High School
07.2017 - 07.2021
- Interacted with university and prospective students and parents during tours and student visit days, answering questions and providing insight.
- Mentored students to increase satisfaction and help engage in campus life.
- Led campus tours for prospective students every week.
- Distributed mail, filed documents and answered telephone calls.
FBLA President
Hoke County High School
08.2017 - 06.2021
- Managed staff to maximize productivity while training staff on best practices and protocols.
- Supported and supervised teams of twelve intellectual professionals.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Led operational team in creation, roll out and management of new product lines.
- Developed and created a plethora of speech's, and inventions.
Student Aide
Hoke County Schools, East Hoke Middle
01.2014 - 06.2021
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
Tutor Mentor
East Hoke Middle School
08.2016 - 05.2021
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
Security Supervisor
Hoke County High School
01.2017 - 04.2019
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Education
Bachelor of Arts - Political Science, Pre Law
Fayetteville State University
Fayetteville, NC05.2025
Skills
- Safety Issues Monitoring
- Inventory Control Processes
- Inventory Accuracy
- Customer Loyalty
- Positive Reinforcement
- Quality Assurance
- Investigating Problems
- Order Management
- Coaching and Mentoring
- Recruiting and Hiring
- Verbal and Written Communication
- Team Leadership
- Store Promotions
- Staff Coaching and Training
- Adaptable to Changing Demands
- Brand Awareness
- Building Customized Solutions
- New Employee Orientation
- Superior Work Ethic
- Maintaining Clean Work Areas
Timeline
Head Cashier Supervisor
Zaxby's Chicken Fingers & Buffalo Wings
12.2020 - Current
FBLA President
Hoke County High School
08.2017 - 06.2021
Student Ambassador
Hoke County High School
07.2017 - 07.2021
Security Supervisor
Hoke County High School
01.2017 - 04.2019
Tutor Mentor
East Hoke Middle School
08.2016 - 05.2021
Student Aide
Hoke County Schools, East Hoke Middle
01.2014 - 06.2021
Bachelor of Arts - Political Science, Pre Law
Fayetteville State University