Kayla Usher
Kroger Enterprise
5840 N. Christine St. Westland ,MI
10
years of professional experience
Organized and proactive professional skilled in planning and execution. Experienced in managing operations, optimizing inventory processes, and maintaining compliance with health standards to drive business success.
Work History
Personal Shopper Team Member
3 Years- Trained and mentored team members on procedures, enhancing service delivery and customer satisfaction.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Replenish order selection locations
- Obtain product from pick slots
- Receiving product
Shift Leader
7 Years 3 Months- Collaborated with management on promotional initiatives, driving increased sales through effective marketing tactics.
- Analyzed customer feedback, identifying areas for improvement to enhance overall guest experience.
- Enforced compliance with health and safety regulations, maintaining a clean and safe work environment.
- Resolved customer complaints promptly, fostering positive relationships and repeat business opportunities.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Developed training program for new employees, speeding up their integration into team.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
House Cleaner
4 Months- Cleaned residential spaces using eco-friendly products and efficient techniques.
- Organized cleaning supplies and tools to maintain optimal workflow.
- Communicated with clients to understand specific cleaning preferences and needs.
- Trained new staff on cleaning protocols and safety procedures.
- Ensured compliance with health and safety regulations during cleaning tasks.
- Implemented time-management strategies to complete tasks efficiently while maintaining quality standards.
- Enhanced customer satisfaction through attention to detail and consistent service delivery.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
Education
- Anthropology
Skills
Customer service
Attention to detail
Planning and organization
Decision-making
Timeline
Personal Shopper Team Member
Kroger Enterprise
10.2023 - CurrentRead More
House Cleaner
The Cleaning Authority
06.2021 - 10.2021Read More
Shift Leader
Dunkin Donuts & Baskin Robbins
07.2016 - 10.2023Read More
Eastern Michigan University
from Anthropology
Read More