Summary
Overview
Work History
Education
Skills
References
Awards And Acknowledgements
Timeline
Generic

KAYLA VALVERDE

Laredo

Summary

To obtain a position within your organization where I can use my skills and be an asset to your
department.

Overview

13
13
years of professional experience

Work History

Administrative Assistant/Mentor Teacher

Drug Court Treatment Center Program Webb County
Laredo
08.2024 - Current
  • Works as a mentor to provide peer-to-peer groups to all drug court participants.
  • Works alongside the program director.
  • Prepares and updates weekly staffing agendas.
  • Prepares weekly docket to include committee recommendations and weekly court.
  • Receives and processes all referrals.
  • Prepares correspondence relating to participants' acceptance, rejection, or termination.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Developed and maintained filing systems for confidential documents and records.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Directed customer inquiries to appropriate department personnel.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Handled confidential documents in an organized fashion according to established protocol.

Case Manager

Homes in Harmony Foster and Adoption Agency
06.2022 - Current
  • Case management cases on minors who are in foster care
  • Works with CPS to reunify minors with their biological family
  • Monitoring home inspections
  • Document all monthly notes on the child!
  • Skill in oral and written communication

Case Manager

Loyal Source / Office of Refugee Resettlement (ORR)
04.2021 - 09.2021
  • Coordinating family reunification services for minors and case management
  • Initiate direct contact with the children and the child's family while the child is in ORR care in order to advance the minor's reunification with their family
  • Document the establishment of the services given in the minor's case file
  • Document the ORR UAC assessments in agreement with ORR policies
  • Report any accidents in accordance with the ORR policies
  • Maintain the unaccompanied minor's case file and UAC Portal in agreement with the ORR policies
  • Skill in oral and written communication

Testing Specialist

Curative Inc
12.2020 - 04.2021
  • Company Overview: COVID-19 Testing
  • Setting up and preparing testing sites
  • Registration
  • Understanding and complying with federal, state, and local laws
  • Maintains all HIPAA standards
  • Tester
  • COVID-19 Testing

Admitting Registrar Clerk / Receptionist

Laredo Medical Center Emergency Room
02.2020 - 04.2021
  • Skill in oral and written communication
  • Answers telephone and greets patients
  • Customer service
  • Social work
  • Organizing work
  • Knowledge of computers and software's
  • Ability to help a person when needed
  • Requests and makes medical payments for patients
  • Files documents when needed
  • Medical terminology

Sales Advisor

H&M
06.2016 - 12.2019
  • Train new hires
  • Make sure a department is running smoothly
  • Helpful in Fitting Room and Cash Registers
  • Customer Service
  • Encourage Teamwork within the employees

Lead

Catholic Youth Group
08.2012 - 01.2017
  • Supervised a group of teens once a week
  • Supervised the group in any social activities
  • Organizing church activities and youth trips
  • Ability to help the teens with any family or personal problems

Sales Associate

Forever 21
01.2015 - 01.2016
  • Train new hires
  • Make sure each department is ready by the end of the night
  • Customer Service

Education

Master's - Criminal Justice

03.2025

Bachelor of Arts and Sciences - Criminal Justice

05.2018

Bachelor of Arts and Sciences - Sociology

05.2018

Early College High School -

01.2015

Paralegal Certification -

Skills

  • Case Management
  • Microsoft Excel
  • Legal research
  • Filing
  • Administrative support
  • Planning
  • Communication
  • Decision Making
  • Conflict Resolution
  • Leadership
  • Teamwork
  • Ability to Work Under Pressure
  • Time Management
  • Fast learner
  • Organizer
  • Bilingual

References

  • Sandra Aleman, Loyal Source, 1130 SM Farm RD 1556, Carrizo Springs, TX, 78834, (830) 255-8589
  • Graciela G. Perez, At-Risk Intervention Coordinator, Student Hearings Officer, Laredo Independent School District, 2901 E. Travis, Laredo, TX, 78043, (956) 225-5680
  • Linda Galarza, 222 Century Blvd, Unknown, Unknown, Unknown, (956) 744-9575
  • Linda Garcia, 213 Blue Bonnet Ln, Unknown, Unknown, Unknown, (956) 220-5845
  • Samuel David Ballesteros, 318 N Jarvis Ave, Laredo, TX, 78043, sam_ballesteros@hotmail.com
  • Juan Jose Rendon Jr., 4402 Marcella, Laredo, TX, Unknown, Webb County Sheriff Assistant Chief, (956) 489-3007
  • Jose Gutierrez, 5102 Lost Hills Trl, Unknown, Unknown, Unknown, Customs and Border Protection, (956) 750-1098

Awards And Acknowledgements

  • Assigned Quadrant Leader
  • Youth Lead
  • Visual Associate
  • Good communication skills
  • Bilingual
  • Computer Skills
  • Certified in Microsoft Word
  • Certified in Adobe Dreamweaver
  • Certified in Photoshop

Timeline

Administrative Assistant/Mentor Teacher

Drug Court Treatment Center Program Webb County
08.2024 - Current

Case Manager

Homes in Harmony Foster and Adoption Agency
06.2022 - Current

Case Manager

Loyal Source / Office of Refugee Resettlement (ORR)
04.2021 - 09.2021

Testing Specialist

Curative Inc
12.2020 - 04.2021

Admitting Registrar Clerk / Receptionist

Laredo Medical Center Emergency Room
02.2020 - 04.2021

Sales Advisor

H&M
06.2016 - 12.2019

Sales Associate

Forever 21
01.2015 - 01.2016

Lead

Catholic Youth Group
08.2012 - 01.2017

Master's - Criminal Justice

Bachelor of Arts and Sciences - Criminal Justice

Bachelor of Arts and Sciences - Sociology

Early College High School -

Paralegal Certification -

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KAYLA VALVERDE