Kayla Van Reenen
Carleton,MI
Summary
Dedicated Store Manager with over four years of experience in leading teams to operational excellence. Strong focus on problem-solving and employee mentoring, contributing to improved performance, reduced turnover, and enhanced customer experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
BIGGBY COFFEE
Plymouth, MI
10.2019 - Current
- Led team to achieve operational excellence through effective scheduling and training programs.
- Implemented inventory management strategies, reducing waste and improving stock accuracy.
- Enhanced customer experience by developing staff training initiatives focused on service quality.
- Streamlined daily operations by optimizing workflow processes and resource allocation.
- Fostered a positive work environment, mentoring employees to enhance team performance and morale.
- Ensured compliance with health and safety regulations, promoting a safe environment for customers and staff.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Analyzed sales trends to inform strategic decisions, contributing to revenue growth initiatives.
Shift Leader
Taco Bell
Plymouth, MI
01.2022 - 04.2022
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Monitored food safety protocols to uphold health regulations and maintain customer trust.
- Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
Education
Esthetics - Esthetics
L'Espirt Academy
Canton, MI04-2026
High School Diploma -
Homeschool
Wayne, MI06-2019
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Shift scheduling
- Goals and performance
- Sales strategies
- Customer response
- Inventory oversight
Accomplishments
I am ServSafe certified, I will be receiving an award this year for fasted growing store in 2025, along with certifications within my company including a staff training course and a manager training course.
Certification
ServSafe, PERColater, MIT, and Barbicide.
Timeline
Shift Leader
Taco Bell
01.2022 - 04.2022
Store Manager
BIGGBY COFFEE
10.2019 - Current
Esthetics - Esthetics
L'Espirt Academy
High School Diploma -
Homeschool
Goals
Throughout this time in school for esthetics I have received monthly certifications for my attendance of at least 98% and a GPA of 95% or higher. I have acquired a lot of knowledge and technique through my studying and hands on experience in class and am ready to go out pursue my career with this experience with hard work, proper safety preclusions, and infection control. I wish to accomplish a long and successful career working in salons, specifically as a wax specialist, to bring clients optimal satisfaction in their results and in a timely manor.