Knowledgeable and dedicated customer service professional with extensive experience. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving capability. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions. Solid team player with outgoing, positive demeanor and proven ability in establishing rapport with clients and team members in differing departments. Motivated to maintain customer satisfaction and contribute to company success.
Hi, I’m
Kayla Vaughn
Corona,CA
Summary
Overview
12
years of professional experience
Work History
RED Digital CinemaFoothill Ranch, CA
Product Support Representative
12.2019 - Current
Job overview
- Reduced response time for support inquiries with effective case management and prioritization.
- Collaborated with cross-functional teams to identify and address the customer's needs.
- Streamlined support by creating comprehensive documentation of interactions with customers.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining focus on delivering exceptional service levels at all times.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of policies, products, and service changes.
Olive Branch LendingLake Forest, Ca
Customer Service Agent
03.2018 - 07.2019
Job overview
- Efficiently handle a daily volume of 30-60 calls and process applications for debt consolidation
- Foster a collaboration with sales to streamline potential contract leads
- Regularly track closed sales leads effectively for incentivized performances with weekly and monthly bonuses
- Assist office management with organizing company events and outings.
United HealthcareCypress, CA
Letter Writer
12.2015 - 09.2017
Job overview
- Processed and shipped a high volume of overnight medical approval and denial letters to patients and medical offices
- Clearly document actions and processes on service reference cases
- Assisted the ancillary team with retrieving faxes and Notice of Medicare Non-Coverage letters from medical facilities
- Utilize the CRM programs to efficiently draft dental approval and denial letters
- Increased productivity levels of the team by working closely with management to effectively and fairly distribute assignments to team members
Bath And Body WorksOntario, CA
Sales Associate
08.2012 - 11.2015
Job overview
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Henry J. Kaiser High SchoolFontana, CA
High School Diploma
05.2011
University Overview
Skills
- Client/Colleague Relationship Building
- Training and Coaching
- De-Escalation Techniques
- Call Documentation
- CRM Software Experience
- Time Management
- Active Listening
- Affective Problem Solving
Timeline
Product Support Representative
RED Digital Cinema
12.2019 - Current
Customer Service Agent
Olive Branch Lending
03.2018 - 07.2019
Letter Writer
United Healthcare
12.2015 - 09.2017
Sales Associate
Bath And Body Works
08.2012 - 11.2015
Henry J. Kaiser High School
High School Diploma