Kayla Vazquez
Wallingford
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Discord Admin / Moderator
Self Employed Web
Wallingford
01.2024 - 11.2025
- Managed 100+ community discord chat
- Moderated discussions on various topics to ensure respectful engagement.
- Responded to member inquiries and provided support in real-time.
- Implemented strategies to enhance user participation and interaction.
- Collaborated with other moderators to maintain community standards consistently.
- Analyzed user feedback to improve forum features and functionality.
- Conducted training sessions for new moderators on best practices and policies.
- Monitored online conversations and responded promptly to inquiries or questions from customers.
- Provided support and guidance to moderators regarding moderation tasks and processes.
- Created guidelines for handling complaints from customers in a timely manner.
- Resolved disputes between users by mediating conversations between them.
- Developed procedures for moderating content on social media platforms.
- Reviewed moderation decisions made by other moderators.
- Collaborated with other teams to ensure customer satisfaction was met.
- Evaluated user reports of inappropriate content or behavior on the platform.
Volunteer
Mark T. Sheehan High School
Wallingford
06.2025 - 07.2025
- Assisted teachers in preparing classroom materials and resources.
- Supported students during extracurricular activities and events.
- Organized supplies and maintained cleanliness in shared spaces.
- Collaborated with staff to enhance student engagement in school programs.
- Communicated effectively with peers to foster a positive learning environment.
- Participated in training sessions to understand volunteer responsibilities.
- Provided feedback to improve volunteer processes and student interactions.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Offered support and assistance to community members.
Volunteer
Mark T. Sheehan High school
Wallingford
10.2024 - 10.2024
- Helped with prep, set up, and breakdown of community and public events.
- Offered support and assistance to community members.
Education
High School Diploma -
Mark T. Sheehan High School
Wallingford, CT06-2028
Skills
- Customer service
- Event planning
- Communication skills
- Team collaboration
- Conflict resolution
- Content moderation
- Administrative support
- Friendly and outgoing
- Computer skills
- Team leadership
- Relationship building
- Administrative tasks
- Decision-making
Timeline
Volunteer
Mark T. Sheehan High School
06.2025 - 07.2025
Volunteer
Mark T. Sheehan High school
10.2024 - 10.2024
Discord Admin / Moderator
Self Employed Web
01.2024 - 11.2025
High School Diploma -
Mark T. Sheehan High School