Kayla Vega
Tampa,FL
Summary
Data Entry and Customer Service professional with several years of demonstrated excellence in achieving company goals and successfully assisting customers. Strong problem solver with the multitasking capability to handle several customer/business needs as necessary. Motivated to maintain customer satisfaction and contribute to company success. Solid team player with upbeat and positive attitude and proven skill in establishing rapport with clients.
Overview
5
5
years of professional experience
Work History
Financial Aid Advisor
Ultimate Medical Academy Online Operations
Tampa, FL
05.2023 - Current
- Provided financial aid counseling to enrolled and prospective students.
- Counseled students and parents about financial aid options and program details.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Communicated with prospective students to illustrate available financial aid opportunities.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
- Helped college students obtain financial aid through loan programs.
- Assisted customers with completing loan applications and other paperwork.
Payroll Specialist
Paychex Inc
St. Petersburg, FL
09.2022 - 04.2023
- Addressed payroll discrepancies efficiently.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations on overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Maintained strict confidentiality of all payroll information and records.
- Audited timesheets and payroll records for accuracy.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Mobile Rep
Spectrum Mobile
St. Petersburg, FL
01.2021 - 09.2022
- Handled inbound calls in regards to phone activation/porting issues as well as all billing concerns
- Problem solving and de-escalation skills to uphold customer relationships
- Adjusted mobile services as requested by the customer to suit their needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Some College - undefined
Hillsborough Community College
High School Diploma - undefined
Leto High School
Tampa, FL05.2017
Skills
- Active Listener
- De-Escalation Specialist
- Adaptability
- Organizational Skills
- Multitasking
- Customer Service
- Time Management
- Availability
- Guest Services
- Upbeat and Positive Personality
- Call Documentation
- Verbal and Written Communication
- Efficient and Detail Oriented
- Calm and Professional under pressure
- Call Center Operations
- Adaptive Team Player
- Creative Problem Solving
- Upselling Product and Services
- Issue and Complaint
- Updating Client Data
- Project Deadlines
- Records Management
- Efficient Data Entry
Timeline
Financial Aid Advisor
Ultimate Medical Academy Online Operations
05.2023 - Current
Payroll Specialist
Paychex Inc
09.2022 - 04.2023
Mobile Rep
Spectrum Mobile
01.2021 - 09.2022
Some College - undefined
Hillsborough Community College
High School Diploma - undefined
Leto High School