Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Vilarson

Katy

Summary

Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.

Overview

6
6
years of professional experience

Work History

Team Leader

Creamistry
05.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Ice Cream Scooper

Amy's Ice Creams
10.2023 - 01.2024
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
  • Demonstrated continuous knowledge of menu and service offerings, promotional products and new flavors.
  • Operated cash registers and processed payments accurately.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Team Member

Cinemark
08.2023 - 10.2023
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Maintained productive, efficient approach to all tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.

Floor Staff

Regal Cinemas
05.2023 - 08.2023
  • Handled cash transactions efficiently while adhering to company policies for secure financial management.
  • Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
  • Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
  • Helped maintain store organization through consistent restocking of shelves throughout the day, ensuring adequate product availability for customers at all times.
  • Listened to customer needs and desires to identify and recommend optimal products.

Sales Associate

Xpressive Beauty Emporium
05.2019 - 07.2022
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Education

High School Diploma -

Treasure Coast High School
Port Saint Lucie, FL
05-2022

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Documentation and reporting
  • Conflict resolution
  • Work Planning and Prioritization
  • Complex Problem-solving

Timeline

Team Leader

Creamistry
05.2024 - Current

Ice Cream Scooper

Amy's Ice Creams
10.2023 - 01.2024

Team Member

Cinemark
08.2023 - 10.2023

Floor Staff

Regal Cinemas
05.2023 - 08.2023

Sales Associate

Xpressive Beauty Emporium
05.2019 - 07.2022

High School Diploma -

Treasure Coast High School

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Kayla Vilarson