Kayla Vu
Port Orchard,WA
Summary
Dynamic Shift Lead with a proven track record at Ambrosia, enhancing team productivity and customer satisfaction through exceptional leadership and customer service focus. Mastered POS system operation and excelled in conflict resolution, boosting shift efficiency. Demonstrates strong decision-making and team motivation skills, driving significant performance improvements.
Overview
4
4
years of professional experience
Work History
Shift Lead
Ambrosia
03.2021 - 09.2024
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Completed cash and credit card transactions accurately using POS software.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
Sales Associate
H&M
04.2022 - 06.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed returns, exchanges and refunds in accordance with store policy.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma -
Central Kitsap High School
Silverdale, WA01.2022
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Team motivation
- Conflict Resolution
- Workplace Safety
- Sales proficiency
- Performance Improvement
- Technical knowledge
- Operations Monitoring
- Production leadership
- Scheduling expertise
- Shift leadership
- Positive Attitude
- Cash Handling
- Problem-Solving
- Team Leadership
- Strong verbal and written communication
- POS System Operation
- Customer Service Management
- Team Collaboration and Leadership
- Flexible Schedule
- Sales and Upselling
- Goal Setting and Tracking
- Organizational Skills
- Time Management
- Multitasking Abilities
- Analytical Thinking
Timeline
Sales Associate
H&M
04.2022 - 06.2023
Shift Lead
Ambrosia
03.2021 - 09.2024
High School Diploma -
Central Kitsap High School
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