KAYLA WAGNER
Wantage
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
23
23
years of professional experience
Work History
MOA/ Interim Supervisor
Atlantic Health System
01.2021 - Current
- Oversaw daily operations, ensuring compliance with safety standards and efficiency protocols.
- Trained and mentored team members on best practices and operational procedures.
- Streamlined workflows to enhance productivity and minimize downtime across departments.
- Implemented process improvements, resulting in increased operational efficiency and reduced waste.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Reception/Insurance Coordinator
Pulmonary Medical Associates
02.2011 - 01.2021
- Coordinated insurance verification processes to ensure timely patient access to care.
- Developed training materials for new staff on insurance procedures and compliance regulations.
- Streamlined communication between providers, patients, and insurers to enhance service delivery.
- Oversaw the implementation of electronic health record systems for improved data management.
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained prior authorization and precertification for outpatient procedures.
Manager of bakery
Clove Brook Market and Deli
01.2003 - 01.2011
- Supervised daily operations of bakery section, ensuring quality and consistency in products.
- Trained and mentored new staff on baking techniques and safety protocols.
- Developed new recipes, enhancing product offerings to attract diverse customer base.
- Coordinated production schedules to meet peak demand periods efficiently.
- Conducted regular quality checks to maintain high standards of baked goods.
- Collaborated with management to optimize workflow processes, improving overall efficiency in bakery operations.
Education
High School Diploma -
High Point Regional High School
Wantage, NJSkills
- Microsoft Word, Excel, PowerPoint
- Skillfulness of Customer positioning, multiple phone lines, emails, scans
- Ability to retain organization and efficient workflow in a fast paced office environment
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Staff discipline
- Analytical thinking
- Team building
- Processes and procedures
- Operations management
- Process improvement
- Process monitoring and improvement
- Project management
- Relationship building
- Schedule development
- Policy enforcement
- Expectation setting
Timeline
MOA/ Interim Supervisor
Atlantic Health System
01.2021 - Current
Reception/Insurance Coordinator
Pulmonary Medical Associates
02.2011 - 01.2021
Manager of bakery
Clove Brook Market and Deli
01.2003 - 01.2011
High School Diploma -
High Point Regional High School
LEADERSHIP
Part of the Sussex County 4-H program, from youth to adult