Kayla Waldren
Lebanon,PA
Summary
Dedicated professional with a strong background in healthcare operations. Known for exceptional conflict resolution and customer service skills, fostering effective communication between teams. Ready to leverage expertise to drive operational improvements and enhance customer satisfaction. Highly motivated to take on new challenges. Adept at working unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Supervisor
UPS Health Care
Harrisburg, Pennsylvania
02.2017 - 02.2025
- Supervised daily healthcare logistics and package handling operations for optimal efficiency.
- Directed a team of 15 employees, ensuring adherence to safety protocols and operational procedures.
- Coordinated workflow processes to guarantee timely delivery of healthcare products.
- Facilitated communication between staff and management to address operational issues.
- Resolved customer complaints promptly, maintaining high levels of customer satisfaction.
- Complied with company policies, objectives, and communication goals consistently.
- Collaborated with various departments to enhance inter-team workflow coordination.
- Followed all HIPPA privacy and company guidelines.
Supervisor
Turkey Hill
Lebanon, Pennsylvania
11.2014 - 02.2017
- Implemented process improvements to enhance operational efficiency.
- Facilitated communication between staff and management regarding operational issues.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Education
High School Diploma -
Cedar Crest
Lebanon, PA06-2006
Skills
- Workflow coordination
- Operational efficiency
- Conflict resolution
- Customer resolution
- Team leadership
- Processes and procedures
- Documentation and reporting
- Goal oriented
- Decision-making
- Customer service
- Attention to detail
- Multitasking Abilities
- Problem-solving
- Written communication
- Problem-solving abilities
- Multitasking
Affiliations
- Dedicated Assistant scout leader
- Scouting Committee
- Making/designing shirts for teams or individuals
- Making sentimental keepsakes for losses of a loved one or pet
Timeline
Supervisor
UPS Health Care
02.2017 - 02.2025
Supervisor
Turkey Hill
11.2014 - 02.2017
High School Diploma -
Cedar Crest