Vicki Finch
Canby,OR
Summary
Dynamic supervisor with proven expertise in team leadership, employee training, and operational efficiency. Committed to enhancing customer service and optimizing workflow coordination to drive organizational success.
Overview
2026
2026
years of professional experience
Work History
Supervisor
Home Depot
Oregon City, Oregon
08.2020 - Current
- Supported team in daily operations and workflow coordination.
- Assisted in training new staff on safety procedures and best practices.
- Monitored inventory levels and reported discrepancies to management.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Communicated effectively with peers to resolve issues promptly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Collaborated with other departments to coordinate workflow processes between teams.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Implemented new operational procedures, increasing efficiency.
- Trained new employees on company policies, job duties, and performance expectations.
Caregiver, Special Needs
Rescare Homecare
Prescott, Arizona
01.2018 - 01.2020
- Assisted clients with daily living activities and personal care needs.
- Communicated effectively with families to update them on client progress.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment for clients at all times.
- Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
- Developed positive relationships with families of special needs individuals.
- Administered medication when needed according to doctor's instructions.
- Observed, reported and documented patient status and care provided.
- Monitored physical and emotional health of clients.
- Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
- Encouraged independence by teaching basic self-care tasks such as brushing teeth and washing hands.
- Assisted in the development of life skills such as communication and mobility.
- Provided companionship by engaging in conversation, playing board games or reading stories together.
- Transported clients to appointments or other destinations using a wheelchair accessible vehicle.
- Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
- Created individualized care plans based on each client's unique needs and abilities.
- Collaborated with healthcare professionals regarding medical treatments and therapies.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Helped clients get in and out of beds and wheelchairs.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted clients with maintaining good personal hygiene.
- Monitored clients' activity levels and helped prevent sedentary behavior.
Customer Service Cashier
Home Depot
Oregon City, Oregon
03.2005 - 11.2015
- Processed customer transactions accurately at point of sale.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization in the checkout area.
- Handled customer returns and exchanges following store policies.
- Collaborated with team members to enhance customer service experience.
- Utilized inventory management systems for product availability checks.
- Provided support during peak shopping hours to ensure efficient service.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Verified that all coupons were valid prior to processing them into the system.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Addressed customer questions and concerns regarding products and services.
- Greeted customers promptly and responded to questions.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Answered customers' questions and provided information on store procedures or policies.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Counted and balanced cashier drawers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Offered customers carry-out service at completion of transaction.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore mask or face shield.
Grocery Store Cashier
Atkinsons
Ketchum, Idaho
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of checkout areas consistently.
- Managed cash drawer, ensuring accurate cash handling practices.
- Resolved customer complaints with patience and professionalism.
- Promoted loyalty programs to enhance customer engagement regularly.
- Balanced cash drawer at the end of shift according to store policy.
- Processed payments using cash register, credit and debit cards, checks and gift cards.
- Assisted in stocking shelves with merchandise.
- Bagged groceries for customers after they have paid for their purchases.
- Organized checkout lanes to ensure efficient customer flow.
- Greeted customers, answered questions and provided information on products.
- Followed company policies regarding refunds or exchanges of merchandise.
- Provided accurate change when applicable.
- Verified prices and rang up items correctly on the register.
- Ensured proper use of coupons during checkout process.
- Operated a variety of equipment such as scanners, scales and wrappers.
- Conducted price verifications while ensuring accuracy of pricing labels throughout the store.
- Greeted customers upon entering the store and provided assistance as needed.
- Handled customer complaints in a professional manner while remaining calm under pressure.
- Operated cash registers, scanners, and computers to itemize and total customer purchases.
- Managed cash register operations using POS system and processed sales and returns.
- Followed instructions to properly arrange merchandise items.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Identified and quickly handled spill clean-up.
- Processed customer orders and payments with POS system or cash register.
- Reviewed tags on product shelves and made requested pricing changes.
- Operated cash registers, handling cash, credit, and debit transactions accurately.
- Assisted with bagging groceries and offering carry-out service to customers as needed.
- Processed customer payments quickly and returned exact change and receipts.
- Checked personal identifications during alcohol and tobacco sales.
- Counted and balanced cashier drawers.
Education
Associate of Applied Science -
Pioneer Pacific College
OR06-2009
High School Diploma -
Gladstone High School
Gladstone, OR06-1991
Skills
- Team leadership
- Employee training
- Customer service
- Workflow coordination
- Operational procedures
- Inventory management
- Conflict resolution
- Relationship building
- Problem solving
- Time management
- Effective communication
- Employee development
- Verbal and written communication
- Coaching and mentoring
- Employee motivation
- Decision-making
- Process monitoring and improvement
- Processes and procedures
- Workflow management
- Analytical thinking
- Team building
- Department organization
- Staff discipline
- Active listening
- Time management abilities
Timeline
Supervisor
Home Depot
08.2020 - Current
Caregiver, Special Needs
Rescare Homecare
01.2018 - 01.2020
Customer Service Cashier
Home Depot
03.2005 - 11.2015
Grocery Store Cashier
Atkinsons
Associate of Applied Science -
Pioneer Pacific College
High School Diploma -
Gladstone High School