Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KAYLA WALES

Spring Hill,TN

Summary

I've been striving to find myself in a career supporting my skills and learning even more along the way. I found a passion in the growing world of beauty and decided i wanted to grow with it. I attended esthetician school and found myself wanting to do even more with my skills, after about a year having my license i found myself very interested in the medical side of it, after researching i decided to go to the National Laser Institute and i fell in love with the ability of being able to help people feel amazing and beautiful. I love the amount of ways you can grow and strive in this industry and i'd love to grow with you.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Associate

American Girl
Franklin, tn
09.2024 - Current
  • Coordinated daily operations to ensure efficient workflow and timely deliveries.
  • Monitored inventory levels and processed supply orders to maintain stock availability.
  • Assisted with training new team members on operational procedures and safety protocols.
  • Collaborated with cross-functional teams to streamline communication and improve processes.
  • Conducted regular audits to ensure compliance with company policies and standards.
  • Utilized inventory management software to track product movement and inventory accuracy.
  • Resolved customer inquiries by providing information and support for service issues.
  • Developed and implemented operational procedures to ensure efficient workflow.
  • Collaborated with other departments to coordinate activities related to operations management.
  • Resolved customer inquiries quickly and effectively while maintaining a professional demeanor.
  • Shipped packages and received goods and materials under guidance of company's procedures.
  • Maintained accurate records of inventory, orders, and shipments.

Preschool Lead Teacher

Academy Preschool
Franklin, Tn
01.2023 - 12.2023
  • Developed and implemented lesson plans based on curriculum objectives
  • Developed and implemented age-appropriate activities to promote physical, mental, social and emotional growth of the preschoolers
  • Created a safe and stimulating environment for children to learn through play
  • Instructed children on basic concepts such as colors, numbers, shapes, letters
  • Established positive relationships with parents to ensure open communication regarding their child's progress
  • Encouraged creativity in young minds by providing materials for art projects or music time activities.
  • Created a safe, healthy and nurturing learning environment for all students.

Team Member

Smoothie King
Franklin, Tn
08.2022 - 03.2023
  • Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
  • Communicated effectively with customers, supervisors, and team members.
  • Performed opening and closing duties, including store cleaning and restocking.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift
  • Assisted in training new employees on shift operations
  • Resolved customer complaints promptly and professionally
  • Maintained an organized work environment by delegating tasks to staff as needed
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike

Shift Leader

Tropical Smoothie Cafe
Franklin, Tn
07.2019 - 12.2021
  • Supervised daily operations and staff performance during busy shifts.
  • Trained new team members on service standards and menu offerings.
  • Managed inventory levels and ordered supplies to maintain stock availability.
  • Handled customer inquiries and resolved issues to enhance guest experiences.
  • Monitored food safety practices to comply with health regulations and standards.
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Checked orders for quality and completeness.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.

Crew member/Carhop

Sonic
Franklin, TN
05.2018 - 05.2019
  • Delivered exceptional customer service in a fast-paced drive-in environment.
  • Maintained cleanliness and organization of workstations throughout shifts.
  • Collaborated with team members to ensure smooth daily operations and service flow.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Packaged menu items into bags or trays and placed drink orders into carriers.

Education

Microsoft Office Suite -

Penn Foster Career School
Scranton, PA
01-2025

Medical Cosmetic Laser Technician - Cosmetic Laser Technician

National Laser Institute
Dallas, TX
11.2023

Esthetics License -

Empire Beauty School
TN
08.2022

High School Diploma -

Independence High School
TN
05.2021

LPN - Anatomy And Physiology

Penn Foster Career School
Scranton, PA

Skills

  • Safety Awareness
  • Outstanding Client Care
  • LED Light Therapy
  • Laser Hair Removal
  • Skin Tightening Techniques
  • Microdermabrasion Treatments
  • Consultations
  • Excellent Team Player
  • Scheduling
  • Medical Recordkeeping
  • Client Intakes
  • Skincare
  • Laser Safety
  • Creative Thinking
  • Eyelash and Eyebrow Tinting
  • Hair Removal
  • Documentation and Record Keeping
  • Gross Motor Skills
  • Development Training and mentoring
  • Parent-Teacher Communication
  • Lesson Planning
  • Music and Movement
  • Early Childhood Education
  • Classroom Organization
  • Social Skills Development
  • Positive Reinforcement
  • Customer service focus
  • Guest service
  • Employee Training
  • Decision-making capabilities
  • Workplace Safety
  • Operations Monitoring
  • Team Leadership
  • Positive Attitude
  • Flexible Schedule
  • Staff Supervision
  • Inventory management
  • Operational efficiency
  • Communication skills
  • Microsoft Office Suite
  • Supply ordering
  • Shipping procedures
  • Proficient in Microsoft Suite
  • Operational reporting
  • Excel spreadsheets
  • Supply restocking
  • Product ordering

Certification

  • Esthetics License, 2022
  • Dermaplane Certification, 2022
  • Medical Cosmetic Laser Technician, 2023

Timeline

Operations Associate

American Girl
09.2024 - Current

Preschool Lead Teacher

Academy Preschool
01.2023 - 12.2023

Team Member

Smoothie King
08.2022 - 03.2023

Shift Leader

Tropical Smoothie Cafe
07.2019 - 12.2021

Crew member/Carhop

Sonic
05.2018 - 05.2019

Microsoft Office Suite -

Penn Foster Career School

Medical Cosmetic Laser Technician - Cosmetic Laser Technician

National Laser Institute

Esthetics License -

Empire Beauty School

High School Diploma -

Independence High School

LPN - Anatomy And Physiology

Penn Foster Career School

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KAYLA WALES