KAYLA WALKER
GALLATIN,TN
Summary
Experienced with customer service and administrative support. Utilizes strong communication abilities to resolve issues and foster positive relationships. Knowledge of organizational and problem-solving skills ensures smooth operations and client satisfaction.
Overview
4
4
years of professional experience
Work History
Team Member
TRACTOR SUPPLY CO.
05.2021 - Current
- Interact with customers and team members, supporting selling initiatives and performing assigned tasks, while providing legendary customer service
Business Support Representative
Tennessee Valley Authority
01.2025 - 04.2025
- Ensuring proper classification, storage, retention, and disposal of organizational records.
- Serving as organizational representative/contact for office and personal communication equipment (copiers, fax machines, pagers, and cellular phones, telecommunications equipment, etc.).
- Ensuring/coordinating entry of required data/schedules into various information and business reporting systems.
- Formatting and retrieving standard and non-standard reports from various business systems. Identifies and resolves discrepancies found in data used to make business decisions.
- Performing procurement and materials management functions as required by organization including following contractual agreements, requisitioning and receiving goods and services.
Customer Service Representative
TENNESSEE TIRE & AUTO CLINIC
06.2024 - 01.2025
- Being the first to greet the customer when they walk in the door with a friendly smile assuring them their needs will be met and they are valued in our business
- Answering phone calls in a timely manner and assisting needs over the phone
Interim Assistant Manager
TRACTOR SUPPLY CO.
05.2024 - 06.2024
- Serving as the second in charge of operations to the store manger
- Delivering a Legendary Customer Experience, providing leadership and direction to the store team and performing operational activities throughout the store
Team Lead
TRACTOR SUPPLY CO.
07.2022 - 04.2024
- Assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience
- Promoting a safe and productive work environment for all Team Members, customers, and vendors, and training Team Members on appropriate application of policies and procedures
Education
Associates - Business Management
VOLUNTEER STATE COMMUNITY COLLEGE
Gallatin, TN12-2024
High School -
GALLATIN HIGH SCHOOL
Gallatin, TN05.2021
Skills
- Communication
- Leading a team
- Sales
- Good work ethic
- Problem solving
Timeline
Business Support Representative
Tennessee Valley Authority
01.2025 - 04.2025
Customer Service Representative
TENNESSEE TIRE & AUTO CLINIC
06.2024 - 01.2025
Interim Assistant Manager
TRACTOR SUPPLY CO.
05.2024 - 06.2024
Team Lead
TRACTOR SUPPLY CO.
07.2022 - 04.2024
Team Member
TRACTOR SUPPLY CO.
05.2021 - Current
Associates - Business Management
VOLUNTEER STATE COMMUNITY COLLEGE
High School -
GALLATIN HIGH SCHOOL
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