Skills
Summary
Work History
Education
Awards
Generic

Kayla Ward

Manchester,PA

Skills

  • Cost Reduction and Containment
  • Process Improvement Strategies
  • Problem-Solving
  • Workforce Training
  • Multidisciplinary Collaboration
  • Staff Training
  • Planning and Implementation
  • Multi-Unit Operations Management
  • Maintaining Compliance
  • Performance Reporting
  • Operations Monitoring
  • Policies and Procedures Implementation
  • Incidents Management
  • Workflow Optimization
  • Logistics Oversight
  • Solutions Development
  • Staff Scheduling
  • Budget Control
  • Policy Development and Enforcement
  • Human Resources Oversight

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated. Ambitious, career-focused job seeker, anxious to move up to help launch career while achieving company goals. I have achieved many awards throughout the company and would love to motivate others to do the same.

Work History

Operations Manager

Fed Ex Ground
Lewisberry, PA
10.2022 - Current
  • logistic side of things at Fedex include:
  • TMS (Trailer management System)
  • EYMS, ISS
  • Yard Checks
  • Trailer arrivals
  • Making sure trailers get on time
  • Making sure the correct trailers get put to the doors for unload and load side
  • Removing incorrect loads off of trailers
  • Arriving trailers
  • Managed scheduling, training and inventory control.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Addressed customer concerns with suitable solutions.
  • Trained more than 300 employees since October and during peak season
  • Managed 2 load areas every day while running a training area
  • Ensured safety everyday
  • Give Presort and safety messages everyday
  • All documentation for employees
  • Work with upper management to improve safety and productivity

Ops Manager

Fed Ex Ground
Lewisberry, PA
09.2021 - Current
  • Load/unload packages
  • Quality Control
  • Make sure packages go to correction locations
  • Set up trailers
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Built strong operational teams to meet process and production demands.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Conducted employee observations and documented findings.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Collaborated with team leaders on quality audits.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Anticipated and tracked operational and tactical risks to provide strategic solutions.
  • Collaborated with board of directors to determine mission and values and plan for short and long-term goals.

Human Resources Administrator

Fed Ex Ground
Lewisberry, PA
12.2020 - 09.2021
  • Regularly updated HR databases
  • Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
  • Supervised onboarding process for newly hired employees, including distribution of all paperwork.
  • Built and developed lasting relationships with employees, peers, upper management and outside vendors.
  • Handled employee conflicts efficiently while following all company procedures.
  • Oversaw new employee onboarding procedures from initial training to skill development.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Answered employee questions regarding health benefits and 401k options.
  • Oversaw benefits enrollment process by answering questions and assisting employees with login details.
  • Leveraged internal HR databases to organize and maintain personnel records, enter employee data and update previous data.
  • Informed job applicants of duties and responsibilities, compensation and benefits.
  • Scheduled or conducted new employee orientations.
  • Conducted exit interviews and completed employment termination paperwork.
  • Hired employees and processed hiring-related paperwork.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Addressed harassment allegations, work complaints or other employee concerns.

Package Handler

Fed Ex Ground
Lewisberry, PA
11.2017 - 12.2020
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Assisted in loading delivery trucks with prepared packages.
  • Resolved conveyor system issues by clearing jams and blockages.

Sous Chef

Gettysburg Hospital
Gettysburg, PA
06.2013 - 11.2017
  • Supervised kitchen food preparation in demanding, high-volume environments.
  • Trained kitchen workers on culinary techniques.
  • Plated food according to restaurant artistic guidelines to promote attractive presentation.
  • Performed as head chef to maintain team productivity and restaurant quality.
  • Assessed inventory levels and placed orders to replenish goods before supplies depleted.
  • Maximized customer satisfaction and team operations by executing command-based structure and staff performance oversight.
  • Directed staff in restaurant kitchen and field to maintain department objectives, standards, guidelines and budget.
  • Improved performance of team members resulting in high-quality meals produced daily.
  • Assisted with interviewing, hiring and training kitchen personnel.
  • Created diverse cuisines for full restaurant, special event, catering and tasting menus.

Education

Associate Degree - Culinary Arts

Yorktowne Business Institute
01.2013

Awards

  • load side belly building competition, have won 2 years in a row for our location P170
  • Full trailer load side competition amongst all fedex locations, have won 3 times from Scott Garton East region
  • Ops manger of the month March 2022
  • Ops manager of the month December 2022
  • Peak all star Player 2022, 2023
  • 5 Bravo Zulu Awards
  • Certificate of excellence March 2022
  • Certificate of excellence November 2022
  • Selected by my peers for Team spirit award
  • Shout outs from package handlers and other employees

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