Kayla Washington

The Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators, Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team.

• Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards for the store, including the Infection Control Policy.
• Use the company’s scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives.
• Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary.
• Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget.
• Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance.
• Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
• Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.

The Sales Manager (SM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth across all categories. The SM leads a team of Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers and is accountable for all aspects of the retail business with the exception of boutiques, including sales, service, and operational process. The SM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. This leader drives the business through a focus on performance (NPS, sales and in-store events), people (guest service and associate training), and process (standard operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, exceptional guest service, the aptitude to learn and teach extensive product knowledge, and the ability to lead, influence, and develop their team.

• Highly motivated and experienced Retail Sales Manager with a proven track record of success in leading and developing high-performing teams in the beauty retail industry. Fulfilling a challenging position at Ulta Beauty by utilizing my strong leadership skills, exceptional customer service, and sales expertise to drive store performance and deliver an outstanding shopping experience to customers.
• Results-oriented Retail Service Manager with 2 years of experience in the beauty retail industry. Skilled in overseeing daily store operations, managing and training a diverse team, and achieving sales targets. Demonstrated ability to build and maintain strong customer relationships through exceptional service. Proficient in inventory management, visual merchandising, and implementing effective sales strategies to drive business growth.
• Oversee all aspects of store operations, including customer service, sales performance, visual merchandising, and inventory management.
• Lead and develop a team of beauty advisors, providing coaching, training, and performance feedback to ensure exceptional service and achieve sales goals.
• Implement and execute sales and promotional strategies to drive revenue growth and increase store profitability.
• Monitor and analyze sales reports, key performance indicators, and customer feedback to identify areas for improvement and implement action plans accordingly.
• Collaborate with the general manager, service manager and corporate teams to implement company initiatives and ensure compliance with operational policies and procedures.
• Foster a positive and inclusive work environment, encouraging teamwork, open communication, and professional development among team members.
• Collaborated with cross-functional teams to execute promotional events, product launches, and visual merchandising changes.
• Assisted in analyzing sales reports and key performance indicators to identify areas for improvement and develop action plans.

• Retail management position tasked with supervising fellows associates to aid in the completion of shipment process, maintaining accurate inventory and driving retail sales. Responsible for supporting the Retail Operations Manager (ROM) by leading and retaining a diverse, skillful team to drive the productivity of task completion.
• Upholding Ulta Beauty’s vision by providing satisfactory guest experiences
• Driving retail sales while productively executing daily operational task
• Record keeping sales and inventory reports to aid in proper retail tracking
• Team building with associates to coach them in upholding proper store standards
• Abating Ulta’s policies to keep operations and visual merchandising up to date
• Balancing tasks responsibilities while still providing exceptional guest services
• Develop and execute merchandise plans for seasonal and annual sales, analyzing sales data and market trends to determine product assortment, inventory levels, and pricing strategies
• Collaborate with cross-functional teams including buyers, planners, and visual merchandisers to ensure seamless execution of product launches and promotions
• Monitor inventory levels and sales performance, identifying opportunities for inventory adjustments
• Coordinated with distribution centers to ensure timely and accurate product deliveries

• Prestige Beauty Advisor rehearsed in greeting and serving all guests in a welcoming and mannerly way. Aiding my associates in the following ways:
• Helping to aid guests to ensure they are updated on current/upcoming promotions and services, to ensure that their current Ulta visit leaves them with an impacting wow experience.
• Remaining up to date on current product, as well as new product and how it performs to be able to give guest the most suited recommendation.
• Consulting with guests to establish a connection and gather knowledge of their needs so that I can recommend products that is best suited for their personal needs and concerns.
• Educating and leading guests as well as fellow associates with product knowledge and salon service information so that they can utilize what Ulta has to offer via product and services in its fullest capacity.
• Provide an enriching guest experience at the cash wrap, ensuring that all the guest’s needs were meet.
• Encouraging guests to utilize Ulta’s point system in its fullest capacity by applying for a Ulta credit card.
• Coaching fellow associates, working to aid them in securing loyalty memberships and sell credit cards from the sales floor.
• Along with working to make sure guest are rightfully accommodated, I ensure that makeup stations, testers and makeup application tools are sanitized and readily available for guest use, as well as for makeup application and product demonstration performed by myself. While maintaining and organizing inventory so that prestige products remain stocked for easier shopping for both guests as well as for associates that complete Buy Online and Pick Up in Store orders.
• Experience in taking part in store events as well as leading events, setting financial goals for said events and exceeding those goals. For instance our store held an event spotlighting Clinique’s foundation in which I was personally asked to focus on driving sales for the event. The goal for the event was to sell a minimum of $500 worth of Clinique sales which was exceeded by double the amount, ending in $1,200 worth of Clinique sales. While still working in a timely and orderly manner to be able to assist guest who needed help outside of the Clinique events. All in all creating a work flow that benefits my team, our guests and Ulta as a whole.

• Account specialist accurate in data entry of payroll tickets for drivers based in VA, MD and DE.
• Data entry including reviewing paper tickets/digitally scanned tickets and transferring the document's information into our computer system's software to be sent to our customers so they could be billed accordingly.
• Conducted regular data quality checks to identify discrepancies and errors, and resolved them in a timely manner.
• Carrying out front desk secretary duties such as answering phones, greeting customers/company drivers/potential drivers.
• Responsible for responding to emails pertaining to processing, scanning and filing payroll and leave request paperwork.
• Handling office inventory needs, such as ordering and restocking printer paper, printer parts, pen, staples, tape and other miscellaneous office supplies. As well as supplies for the bathrooms, general cleaning supplies, kitchen supplies and complimentary snacks and beverages for the company drivers and clients.
• Along with standard billing data entry and receptionist duties, I also processed exclusive bonus pay entries and cross checked payroll settlement listings to ensure drivers were paid correctly and that any possible bonus pay was added accordingly under the correct processing codes. Along with completing these billing duties in a timely and prompt manner so that it could be processed by the bank's deadline.
• Experience with working with McLeod software, Microsoft Excel, Microsoft Outlook, Microsoft Word and general record keeping. Along with experience with training new employees on McLeod software and the filling process of paperwork. Along with experience with handling and sending fedex packages out in a timely manner.

• Temp position assisting the CEO with bookkeeping, payroll and filing employee and contract paperwork.
• Detail-oriented organizing with extensive experience in bookkeeping and payroll management working within a government security sector. Proven ability to ensure accuracy and compliance while handling sensitive financial data. Adept at implementing efficient accounting processes and utilizing software systems to streamline payroll operations. Strong communication skills, with a track record of collaborating effectively with cross-functional teams along with direct communication with the CEO to achieve organizational objectives. Recognized for maintaining confidentiality and integrity in all financial transactions.

• Host position that included running the to-go takeout window of the business. Conducting cash and cards transactions for guest ordering food. As well as taking orders over tbr phone for guest to later come in to pay for and pick up.
• Other responsibilities included:
• Assisting the floor by running dine in orders
• Taking pick up orders to the bar for a timely and smooth transition for bar guest ordering to go orders
• Assisting with counting inventory for bottled products and restocking said products