Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Whitaker

Kayla Whitaker

Idyllwild,CA

Summary

Sales professional with strong track record in driving revenue growth and fostering client relationships. Skilled in negotiating deals, managing accounts, and implementing sales strategies. Known for effective team collaboration, adaptability to changing market conditions, and results-driven approach. Highly reliable with excellent communication and customer service skills.

Overview

8
8
years of professional experience

Work History

Resort Sales Agent

Morongo Casino Resort & Spa
08.2024 - Current
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of rewards memberships products or services to promote sales.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Enhanced product knowledge through continuous training and professional development opportunities.

Life Insurance Agent

American Income Life Insurance Company
12.2022 - 08.2024
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
  • Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
  • Promoted products and services using upselling and other sales strategies.
  • Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.

Retail Sales

Ocean Reef Club Key Largo
09.2017 - 11.2022
  • Boosted retail sales by effectively recommending products tailored to clients'' specific needs and preferences.
  • Increased retail sales by utilizing strong product knowledge and effective upselling techniques.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, goal oriented, commission driven sales professionals
  • Years of experience with commission-based retail sales
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

License - Life Insurance

XCEL Solutions
Riverside, CA
11-2022

Skills

  • Self motivated team player
  • Outstanding customer assistance
  • Sales training / Remote work experience
  • Excellent communication skills
  • Resilience under pressure
  • Strong problem-solving skills
  • Proficient in upselling techniques
  • Strong attention to detail and time management skills

Timeline

Resort Sales Agent

Morongo Casino Resort & Spa
08.2024 - Current

Life Insurance Agent

American Income Life Insurance Company
12.2022 - 08.2024

Retail Sales

Ocean Reef Club Key Largo
09.2017 - 11.2022

License - Life Insurance

XCEL Solutions

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