Summary
Overview
Work History
Education
Skills
Timeline
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Kayla White

Cary,NC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Ramp Service Agent

Envoy Airlines
03.2023 - Current
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Checked cargo and baggage for security to meet TSA regulations.
  • Maintained clean, orderly work environment free of hazards.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.

Hostess

Tupelo Honey
09.2022 - 02.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Team Member

Panera Bread
01.2022 - 09.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Developed strong cooperative relationships with coworkers and managers.

Education

High School Diploma -

Cary High School
Cary, NC
06.2022

Skills

  • Problem Resolution
  • Security Processes
  • Inquiry Response
  • Guest Services
  • Personable Demeanor
  • Customer Satisfaction
  • Dependable and Responsible
  • Customer Service
  • Team Goals

Timeline

Ramp Service Agent

Envoy Airlines
03.2023 - Current

Hostess

Tupelo Honey
09.2022 - 02.2023

Team Member

Panera Bread
01.2022 - 09.2022

High School Diploma -

Cary High School

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Kayla White